{"id":19,"date":"2022-05-11T08:21:46","date_gmt":"2022-05-11T08:21:46","guid":{"rendered":"http:\/\/localhost:8888\/apm-assessment\/?page_id=19"},"modified":"2024-12-24T05:20:42","modified_gmt":"2024-12-23T19:20:42","slug":"home","status":"publish","type":"page","link":"https:\/\/as.apm.net.au\/","title":{"rendered":"Home"},"content":{"rendered":"<style>.kadence-column19_617164-93 > .kt-inside-inner-col,.kadence-column19_617164-93 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column19_617164-93 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column19_617164-93 > .kt-inside-inner-col{flex-direction:column;}.kadence-column19_617164-93 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column19_617164-93 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column19_617164-93{position:relative;}@media all and (max-width: 1024px){.kadence-column19_617164-93 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column19_617164-93 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<header class=\"wp-block-kadence-column kadence-column19_617164-93 inner-column-1 top-header\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id19_268e51-bf > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id19_268e51-bf > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id19_268e51-bf > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id19_268e51-bf > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id19_268e51-bf > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id19_268e51-bf > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id19_268e51-bf alignnone container-full wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column19_cedf16-08 > .kt-inside-inner-col,.kadence-column19_cedf16-08 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column19_cedf16-08 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column19_cedf16-08 > .kt-inside-inner-col{flex-direction:column;}.kadence-column19_cedf16-08 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column19_cedf16-08 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column19_cedf16-08{position:relative;}@media all and (max-width: 1024px){.kadence-column19_cedf16-08 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column19_cedf16-08 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column19_cedf16-08 inner-column-1\"><div class=\"kt-inside-inner-col\">\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<div class=\"wp-block-group header-left-col is-layout-flex wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large top-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"60\" src=\"https:\/\/assessmentserv.wpengine.com\/wp-content\/uploads\/2022\/05\/apm-logo.svg\" alt=\"\" class=\"wp-image-29\"\/><\/figure>\n\n\n<nav class=\"is-responsive items-justified-right main-navigation wp-block-navigation is-horizontal is-content-justification-right is-layout-flex wp-container-core-navigation-is-layout-e867b9bf wp-block-navigation-is-layout-flex\" aria-label=\"Top Menu\" \n\t\t data-wp-interactive=\"core\/navigation\" data-wp-context='{\"overlayOpenedBy\":{\"click\":false,\"hover\":false,\"focus\":false},\"type\":\"overlay\",\"roleAttribute\":\"\",\"ariaLabel\":\"Menu\"}'><button aria-haspopup=\"dialog\" aria-label=\"Open menu\" class=\"wp-block-navigation__responsive-container-open\" \n\t\t\t\tdata-wp-on--click=\"actions.openMenuOnClick\"\n\t\t\t\tdata-wp-on--keydown=\"actions.handleMenuKeydown\"\n\t\t\t><svg width=\"24\" height=\"24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M4 7.5h16v1.5H4z\"><\/path><path d=\"M4 15h16v1.5H4z\"><\/path><\/svg><\/button>\n\t\t\t\t<div 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wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#resources\"><span class=\"wp-block-navigation-item__label\">Resources<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#faqs\"><span class=\"wp-block-navigation-item__label\">Questions<\/span><\/a><\/li><\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/nav><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:55%\">\n<div role=\"navigation\" aria-label=\"Language Switcher\" class=\"wpml-ls-statics-shortcode_actions wpml-ls wpml-ls-legacy-dropdown-click js-wpml-ls-legacy-dropdown-click\">\n\t<ul>\n\n\t\t<li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-en wpml-ls-current-language wpml-ls-item-legacy-dropdown-click\">\n\n\t\t\t\t\t\t\t\t\t<a href=\"#\" hreflang=\"en\" lang=\"en\" class=\"js-wpml-ls-item-toggle wpml-ls-item-toggle\" aria-current=\"page\" aria-expanded=\"false\" aria-controls=\"wpml-ls-submenu-click-default\" aria-haspopup=\"true\" aria-label=\"English \u2013 Language switcher, click to open then tab to navigate\" tabindex=\"0\" role=\"button\" title=\"Switch to English\">\n\t\t\t\t                                    <img decoding=\"async\"\n            class=\"wpml-ls-flag\"\n            src=\"https:\/\/as.apm.net.au\/wp-content\/plugins\/sitepress-multilingual-cms\/res\/flags\/en.png\"\n            alt=\"\"\n            loading=\"lazy\"\n            width=18\n            height=12\n    \/><span class=\"wpml-ls-native\">English<\/span><\/a>\n\n\t\t\t<ul id=\"wpml-ls-submenu-click-default\" class=\"js-wpml-ls-sub-menu wpml-ls-sub-menu\">\n\t\t\t\t\n\t\t\t\t\t<li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-zh-hans wpml-ls-first-item\">\n\t\t\t\t\t\t<a href=\"http:\/\/as.apm.net.au\/?lang=zh-hans\" hreflang=\"zh-hans\" lang=\"zh-hans\" class=\"wpml-ls-link\" aria-label=\"Switch to Chinese (Simplified)\" title=\"Switch to Chinese (Simplified)\">\n\t\t\t\t\t\t\t                                    <img decoding=\"async\"\n            class=\"wpml-ls-flag\"\n            src=\"https:\/\/as.apm.net.au\/wp-content\/plugins\/sitepress-multilingual-cms\/res\/flags\/zh.png\"\n            alt=\"\"\n            loading=\"lazy\"\n            width=18\n            height=12\n    \/><span class=\"wpml-ls-display\">Chinese (Simplified)<\/span><\/a>\n\t\t\t\t\t<\/li>\n\n\t\t\t\t\n\t\t\t\t\t<li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-zh-hant\">\n\t\t\t\t\t\t<a href=\"http:\/\/as.apm.net.au\/?lang=zh-hant\" hreflang=\"zh-hant\" lang=\"zh-hant\" class=\"wpml-ls-link\" aria-label=\"Switch to Chinese (Traditional)\" title=\"Switch to Chinese (Traditional)\">\n\t\t\t\t\t\t\t                                    <img decoding=\"async\"\n            class=\"wpml-ls-flag\"\n         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decoding=\"async\"\n            class=\"wpml-ls-flag\"\n            src=\"https:\/\/as.apm.net.au\/wp-content\/plugins\/sitepress-multilingual-cms\/res\/flags\/vi.png\"\n            alt=\"\"\n            loading=\"lazy\"\n            width=18\n            height=12\n    \/><span class=\"wpml-ls-display\">Vietnamese<\/span><\/a>\n\t\t\t\t\t<\/li>\n\n\t\t\t\t\t\t\t<\/ul>\n\n\t\t<\/li>\n\n\t<\/ul>\n<\/div>\n\n<\/div>\n<\/div>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/header>\n\n\n<style>.kadence-column19_452f19-42 > .kt-inside-inner-col,.kadence-column19_452f19-42 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column19_452f19-42 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column19_452f19-42 > .kt-inside-inner-col{flex-direction:column;}.kadence-column19_452f19-42 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column19_452f19-42 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column19_452f19-42{position:relative;}@media all and (max-width: 1024px){.kadence-column19_452f19-42 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column19_452f19-42 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<section class=\"wp-block-kadence-column kadence-column19_452f19-42 inner-column-1 section-steps-tracker\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id19_b66c27-2d > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id19_b66c27-2d > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id19_b66c27-2d > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id19_b66c27-2d > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id19_b66c27-2d > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id19_b66c27-2d > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id19_b66c27-2d alignnone container-full wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column19_309698-93 > .kt-inside-inner-col,.kadence-column19_309698-93 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column19_309698-93 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column19_309698-93 > .kt-inside-inner-col{flex-direction:column;}.kadence-column19_309698-93 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column19_309698-93 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column19_309698-93{position:relative;}@media all and (max-width: 1024px){.kadence-column19_309698-93 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column19_309698-93 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column19_309698-93 inner-column-1\"><div class=\"kt-inside-inner-col\"><input type=\"hidden\" name=\"stepBookedTitle\" value=\"Your assessment has been booked\" \/>\n  <input type=\"hidden\" name=\"stepPreparingTitle\" value=\"Here\u2019s what you need to know to prepare for your assessment.\" \/>\n  <input type=\"hidden\" name=\"stepCompletedTitle\" value=\"Your assessment has been completed\" \/>\n  <div class=\"steps-tracker\">\n    <div class=\"steps\">\n      <div class=\"step step-1\" data-target=\"bookingConfirmed\">\n        <div class=\"label\">Booking confirmed<\/div>\n        <div class=\"number\">1<\/div>\n      <\/div>\n      <div class=\"step step-2\" data-target=\"preparingForAssessment\">\n        <div class=\"label\">Preparing for assessment<\/div>\n        <div class=\"number\">2<\/div>\n      <\/div>\n      <div class=\"step step-3\" data-target=\"assessmentCompleted\">\n        <div class=\"label\">Assessment completed<\/div>\n        <div class=\"number\">3<\/div>\n      <\/div>\n      <div class=\"step step-4\" data-target=\"afterYourAssessment\">\n        <div class=\"label\">After your assessment<\/div>\n        <div class=\"number\">4<\/div>\n      <\/div>\n  <\/div>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/section>\n\n\n<style>.kadence-column19_eab8b9-54{max-width:100%;margin-left:auto;margin-right:auto;}.wp-block-kadence-column.kb-section-dir-horizontal:not(.kb-section-md-dir-vertical)>.kt-inside-inner-col>.kadence-column19_eab8b9-54{-webkit-flex:0 1 100%;flex:0 1 100%;max-width:unset;margin-left:unset;margin-right:unset;}.kadence-column19_eab8b9-54 > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;}.kadence-column19_eab8b9-54 > .kt-inside-inner-col{min-height:400px;}.kadence-column19_eab8b9-54 > .kt-inside-inner-col,.kadence-column19_eab8b9-54 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column19_eab8b9-54 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column19_eab8b9-54 > .kt-inside-inner-col{flex-direction:column;}.kadence-column19_eab8b9-54 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column19_eab8b9-54 > .kt-inside-inner-col{background-image:url('https:\/\/assessmentserv.wpengine.com\/wp-content\/uploads\/2022\/05\/as-portal-header.png');background-size:cover;background-position:39% 23%;background-attachment:scroll;background-repeat:no-repeat;}.kadence-column19_eab8b9-54 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column19_eab8b9-54{position:relative;}@media all and (min-width: 1025px){.wp-block-kadence-column.kb-section-dir-horizontal>.kt-inside-inner-col>.kadence-column19_eab8b9-54{-webkit-flex:0 1 100%;flex:0 1 100%;max-width:unset;margin-left:unset;margin-right:unset;}}@media all and (max-width: 1024px){.kadence-column19_eab8b9-54 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.wp-block-kadence-column.kb-section-sm-dir-vertical:not(.kb-section-sm-dir-horizontal):not(.kb-section-sm-dir-specificity)>.kt-inside-inner-col>.kadence-column19_eab8b9-54{max-width:100%;-webkit-flex:1;flex:1;margin-left:auto;margin-right:auto;}.kadence-column19_eab8b9-54 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<section class=\"wp-block-kadence-column kadence-column19_eab8b9-54 inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id19_9dfe71-c1{margin-top:80px;margin-bottom:80px;}.kb-row-layout-id19_9dfe71-c1 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id19_9dfe71-c1 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id19_9dfe71-c1 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id19_9dfe71-c1 > .kt-row-layout-overlay{opacity:0.30;}.kb-row-layout-id19_9dfe71-c1{z-index:1;position:relative;}@media all and (max-width: 1024px){.kb-row-layout-id19_9dfe71-c1 > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id19_9dfe71-c1 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id19_9dfe71-c1 alignnone container-full wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column19_b1692f-50 > .kt-inside-inner-col{padding-top:30px;padding-right:30px;padding-bottom:30px;padding-left:30px;}.kadence-column19_b1692f-50 > .kt-inside-inner-col,.kadence-column19_b1692f-50 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column19_b1692f-50 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column19_b1692f-50 > .kt-inside-inner-col{flex-direction:column;}.kadence-column19_b1692f-50 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column19_b1692f-50 > .kt-inside-inner-col{background-color:rgba(27, 54, 93, 0.8);}.kadence-column19_b1692f-50 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column19_b1692f-50{position:relative;}@media all and (max-width: 1024px){.kadence-column19_b1692f-50 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column19_b1692f-50 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column19_b1692f-50, .kt-inside-inner-col > .kadence-column19_b1692f-50:not(.specificity){margin-right:50px;}}.kadence-column19_b1692f-50 {max-width: 500px;}<\/style>\n<div class=\"wp-block-kadence-column kadence-column19_b1692f-50 inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading19_92aedf-42, .wp-block-kadence-advancedheading.kt-adv-heading19_92aedf-42[data-kb-block=\"kb-adv-heading19_92aedf-42\"]{font-size:55px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading19_92aedf-42 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading19_92aedf-42[data-kb-block=\"kb-adv-heading19_92aedf-42\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading19_92aedf-42 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading19_92aedf-42[data-kb-block=\"kb-adv-heading19_92aedf-42\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading19_92aedf-42, .wp-block-kadence-advancedheading.kt-adv-heading19_92aedf-42[data-kb-block=\"kb-adv-heading19_92aedf-42\"]{font-size:45px;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading19_92aedf-42, .wp-block-kadence-advancedheading.kt-adv-heading19_92aedf-42[data-kb-block=\"kb-adv-heading19_92aedf-42\"]{font-size:36px;}}<\/style>\n<h1 class=\"kt-adv-heading19_92aedf-42 wp-block-kadence-advancedheading has-white-color has-text-color\" data-kb-block=\"kb-adv-heading19_92aedf-42\">Your Home <br>Support Assessment<\/h1>\n\n\n\n<p class=\"has-white-color has-text-color\">Your guide to each step of the assessment process.<\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column19_b6b36f-b0 > .kt-inside-inner-col,.kadence-column19_b6b36f-b0 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column19_b6b36f-b0 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column19_b6b36f-b0 > .kt-inside-inner-col{flex-direction:column;}.kadence-column19_b6b36f-b0 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column19_b6b36f-b0 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column19_b6b36f-b0{position:relative;}@media all and (max-width: 1024px){.kadence-column19_b6b36f-b0 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column19_b6b36f-b0 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column19_b6b36f-b0 inner-column-2\"><div class=\"kt-inside-inner-col\"><\/div><\/div>\n\n<\/div><\/div><\/div><\/section>\n\n\n<style>.kadence-column19_be5383-5b{max-width:100%;margin-left:auto;margin-right:auto;}.wp-block-kadence-column.kb-section-dir-horizontal:not(.kb-section-md-dir-vertical)>.kt-inside-inner-col>.kadence-column19_be5383-5b{-webkit-flex:0 1 100%;flex:0 1 100%;max-width:unset;margin-left:unset;margin-right:unset;}.kadence-column19_be5383-5b > .kt-inside-inner-col,.kadence-column19_be5383-5b > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column19_be5383-5b > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column19_be5383-5b > .kt-inside-inner-col{flex-direction:column;}.kadence-column19_be5383-5b > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column19_be5383-5b > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column19_be5383-5b{position:relative;}@media all and (min-width: 1025px){.wp-block-kadence-column.kb-section-dir-horizontal>.kt-inside-inner-col>.kadence-column19_be5383-5b{-webkit-flex:0 1 100%;flex:0 1 100%;max-width:unset;margin-left:unset;margin-right:unset;}}@media all and (max-width: 1024px){.kadence-column19_be5383-5b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.wp-block-kadence-column.kb-section-sm-dir-vertical:not(.kb-section-sm-dir-horizontal):not(.kb-section-sm-dir-specificity)>.kt-inside-inner-col>.kadence-column19_be5383-5b{max-width:100%;-webkit-flex:1;flex:1;margin-left:auto;margin-right:auto;}.kadence-column19_be5383-5b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<section class=\"wp-block-kadence-column kadence-column19_be5383-5b inner-column-1 section-main section-step section-step-1\" id=\"bookingConfirmed\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id19_51d755-fe > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id19_51d755-fe > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id19_51d755-fe > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id19_51d755-fe > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id19_51d755-fe > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id19_51d755-fe > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id19_51d755-fe alignnone container wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column19_a67de0-88 > .kt-inside-inner-col,.kadence-column19_a67de0-88 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column19_a67de0-88 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column19_a67de0-88 > .kt-inside-inner-col{flex-direction:column;}.kadence-column19_a67de0-88 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column19_a67de0-88 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column19_a67de0-88{position:relative;}@media all and (max-width: 1024px){.kadence-column19_a67de0-88 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column19_a67de0-88 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column19_a67de0-88 inner-column-1\"><div class=\"kt-inside-inner-col\">\n<div class=\"stage-label\">Booking confirmed<\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading19_f2e936-22, .wp-block-kadence-advancedheading.kt-adv-heading19_f2e936-22[data-kb-block=\"kb-adv-heading19_f2e936-22\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading19_f2e936-22 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading19_f2e936-22[data-kb-block=\"kb-adv-heading19_f2e936-22\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading19_f2e936-22 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading19_f2e936-22[data-kb-block=\"kb-adv-heading19_f2e936-22\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading19_f2e936-22 step-booked-title wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading19_f2e936-22\">You&#8217;ve been booked for an assessment. Let&#8217;s get started<\/h2>\n\n\n\n<p class=\"p-lead\">You\u2019ve been booked for a My Aged Care Home Support Assessment with APM Assessment Services.<\/p>\n\n\n\n<p>My Aged Care Home Support Assessments are performed by the Regional Assessment Service and is also called a <a href=\"https:\/\/as.apm.net.au#difference-between-RAS-ACAT\" data-type=\"URL\" data-id=\"https:\/\/as.apm.net.au#difference-between-RAS-ACAT\">RAS assessment<\/a>.<br><br><a href=\"https:\/\/as.apm.net.au#aboutApm\" data-type=\"URL\" data-id=\"https:\/\/as.apm.net.au#aboutApm\">APM Assessment Services<\/a> undertake My Aged Care Home Support Assessments on behalf of the Australian Government. We are here to help guide you through the assessment process.<br><br>We are interested in finding out more about you and aspects of your life so that we can help identify the support you may need to stay independently at home.<br><br>One of our assessors will visit you at home or speak to you remotely to carry out the assessment.<br><br>You can monitor your assessment progress online via your <a href=\"https:\/\/as.apm.net.au#access-support-plan-my-aged-care\" data-type=\"URL\" data-id=\"https:\/\/as.apm.net.au#access-support-plan-my-aged-care\">My Aged Care account which you can access through your MyGov account.<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity apm-separator\"\/>\n\n\n\n<p>Watch this video to learn more about who will be conducting your assessment and what to expect and read the frequently asked questions below.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"You\u2019ve been booked for a My Aged Care Home Support Assessment\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/rpeLRxTM198?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity apm-separator\"\/>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading19_42987e-39, .wp-block-kadence-advancedheading.kt-adv-heading19_42987e-39[data-kb-block=\"kb-adv-heading19_42987e-39\"]{padding-top:32px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading19_42987e-39 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading19_42987e-39[data-kb-block=\"kb-adv-heading19_42987e-39\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading19_42987e-39 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading19_42987e-39[data-kb-block=\"kb-adv-heading19_42987e-39\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 id=\"bookingConfirmedFaqs\" class=\"kt-adv-heading19_42987e-39 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading19_42987e-39\">Common questions asked when your assessment has been booked<\/h3>\n\n\n<style>.kt-accordion-id19_5f796a-53 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:10px;}.kt-accordion-id19_5f796a-53 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;background:#ffffff;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id19_5f796a-53 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #eeeeee;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:#ffffff;font-size:18px;line-height:24px;color:#444444;padding-top:14px;padding-right:16px;padding-bottom:14px;padding-left:16px;}.kt-accordion-id19_5f796a-53:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_5f796a-53:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id19_5f796a-53:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id19_5f796a-53:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_5f796a-53:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}.kt-accordion-id19_5f796a-53 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id19_5f796a-53 .kt-blocks-accordion-header:focus-visible{color:#444444;background:#ffffff;border-top:1px solid #d4d4d4;border-right:1px solid #d4d4d4;border-bottom:1px solid #d4d4d4;border-left:2px solid #d4d4d4;}.kt-accordion-id19_5f796a-53:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_5f796a-53:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id19_5f796a-53:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion--visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id19_5f796a-53:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id19_5f796a-53:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger, body:not(.hide-focus-outline) .kt-accordion-id19_5f796a-53:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id19_5f796a-53:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_5f796a-53:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id19_5f796a-53:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id19_5f796a-53:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}.kt-accordion-id19_5f796a-53 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id19_5f796a-53 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{color:#444444;background:#ffffff;border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #0e9cd1;}.kt-accordion-id19_5f796a-53:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_5f796a-53:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id19_5f796a-53:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id19_5f796a-53:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_5f796a-53:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}@media all and (max-width: 1024px){.kt-accordion-id19_5f796a-53 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;}}@media all and (max-width: 1024px){.kt-accordion-id19_5f796a-53 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #eeeeee;}}@media all and (max-width: 1024px){.kt-accordion-id19_5f796a-53 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id19_5f796a-53 .kt-blocks-accordion-header:focus-visible{border-top:1px solid #d4d4d4;border-right:1px solid #d4d4d4;border-bottom:1px solid #d4d4d4;border-left:2px solid #d4d4d4;}}@media all and (max-width: 1024px){.kt-accordion-id19_5f796a-53 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id19_5f796a-53 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #0e9cd1;}}@media all and (max-width: 767px){.kt-accordion-id19_5f796a-53 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id19_5f796a-53 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:10px;}.kt-accordion-id19_5f796a-53 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;}.kt-accordion-id19_5f796a-53 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #eeeeee;}.kt-accordion-id19_5f796a-53 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id19_5f796a-53 .kt-blocks-accordion-header:focus-visible{border-top:1px solid #d4d4d4;border-right:1px solid #d4d4d4;border-bottom:1px solid #d4d4d4;border-left:2px solid #d4d4d4;}.kt-accordion-id19_5f796a-53 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id19_5f796a-53 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #0e9cd1;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id19_5f796a-53 kt-accordion-has-13-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane19_c1f3f9-0c\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Who is APM Assessment Services<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>APM Assessment Services undertake My Aged Care Home Support Assessments on behalf of the Australian Government. <a href=\"#aboutApm\">Click here to read more about who we are.<\/a><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane_4c7d59-9e\" id=\"difference-between-RAS-ACAT\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">What is the difference between a Home Support assessment by RAS and a Comprehensive Assessment by ACAT?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n\n<p>A Home Support Assessment with a RAS (Regional Assessment Service) assessor is a strengths-based assessment for those people who only need a low level of support, on a short-term basis to stay independent at home. This type of support is provided through the Commonwealth Home Support Programme.&nbsp;\u200b<\/p>\n\n\n<p>A Comprehensive Assessment with an ACAT (Aged Care Assessment Team) assessor is for those people with greater or more complex care needs that require services on an ongoing basis.&nbsp;<\/p>\n\n\n<p>The types of support an ACAT can assess for you include:<\/p>\n\n\n<ul class=\"wp-block-list\">\n\n<li>Home care packages<\/li>\n\n\n<li>Short-term care options (Residential Respite)\u200b<\/li>\n\n\n<li>Aged care homes\u200b<\/li>\n\n\n<li>Short Term Restorative Care\u200b<\/li>\n\n<\/ul>\n\n\n<p>The type of assessment you receive is based on the information you provided to My Aged Care when you initially contacted them.<\/p>\n\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane19_8c2e85-d3\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">What is a Home Care Package?\u200b<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Home Care Packages (HCP) are one of the ways that older Australians can access affordable care services to get some help at home.&nbsp;They are&nbsp;designed for those with more complex&nbsp;care needs that go beyond what the Commonwealth Home Support&nbsp;Programme&nbsp;can provide.\u200b<br><br>Home Care Packages could be an option if you need a coordinated approach to the delivery of your support at home because you require several services to meet your needs. Watch this video to learn more about Home Care Packages <a href=\"https:\/\/www.youtube.com\/watch?v=PQtsUgeLVWI\">https:\/\/www.youtube.com\/watch?v=PQtsUgeLVWI<\/a><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane19_daffe4-08\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">What determines eligibility for a Home Care Package?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Eligibility for a Home Care Package is based on your care needs as determined through a more comprehensive assessment conducted by an Aged Care Assessment Team (ACAT) assessor. Home Care Packages are for those with greater or more complex care needs. If you need many care and support services on an ongoing basis, you could be eligible for a Home Care Package.\u200b If you are having a Home Support Assessment and the RAS assessor determines you will need higher levels of support, you will be referred on to ACAT.\u200b<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane19_f45987-3e\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">I want a Home Care Package \u2013 why am I having a Home Support Assessment (RAS) and not a Home Care Assessment (ACAT)?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>It has been determined at the time of screening when you contacted My Aged Care that the Commonwealth Home Support Program may be able to support your needs. If the RAS assessor determines you will need higher levels of support, you will be referred on to ACAT.\u200b<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane19_c17b8c-62\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Can I have someone with me?\u200b<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Yes. You never have to be alone in this process. You can choose for a family member, friend or carer to be with you during your assessment.\u200b<br>If you need a translator, your assessor can arrange one. Let them know that you need a translator when they call to book your assessment.\u200b<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-7 kt-pane19_ff0ef6-85\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Can my son\/daughter\/representative do the assessment on my behalf?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>An&nbsp;authorised&nbsp;representative&nbsp;(with <a href=\"https:\/\/www.publicadvocate.vic.gov.au\/your-rights\/enduring-power-of-attorney\" data-type=\"URL\" data-id=\"https:\/\/www.publicadvocate.vic.gov.au\/your-rights\/enduring-power-of-attorney\">Enduring Power of Attorney<\/a>) can answer the assessment questions, however you do need to be present at this time for the&nbsp;\u200bassessor to observe your abilities.\u200b<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-8 kt-pane19_4978e2-d1\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">I\u00a0don\u2019t\u00a0want to go into residential care, will this assessment mean I may have to?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>No, the purpose of the assessment is to try and help you stay at home independently. The decision to enter residential aged care requires consent from either you or an authorised representative.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-9 kt-pane19_d3f272-8d\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">My family want me to have this assessment, but I\u00a0don\u2019t\u00a0feel I need it?\u200b<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>The assessment can only be booked and completed with your consent. Watch this <a href=\"https:\/\/www.youtube.com\/watch?v=ZiKdo7MZNS4\" data-type=\"URL\" data-id=\"https:\/\/www.youtube.com\/watch?v=ZiKdo7MZNS4\">video<\/a> to learn more about what to expect. During the assessment you will explore suitable supports available to you and whether you wish to take them up. The assessor will support you to make decisions that are right for you.<\/p>\n\n\n\n<p>Talk to your family member about why they want you to have the assessment and explain to them your thoughts. If you have concerns, the Older Persons Advocacy Network can help you and give you information about your rights. Advocates are available to all&nbsp;Australians seeking or receiving aged care services. This is a free&nbsp;service.&nbsp;\u200b<br>You can contact the National Aged Care Advocacy Line on&nbsp;<a href=\"tel:1800%20700%20600\">1800 700 600<\/a>&nbsp;(freecall) or visit the&nbsp;<a href=\"http:\/\/www.opan.com.au\/\">Older Persons Advocacy Network website<\/a>.\u200b<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-10 kt-pane19_08501c-8d\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">My partner\/daughter\/son helps care for me at\u00a0home,\u00a0but\u00a0I am\u00a0concerned about how sustainable this is, what do I do?\u200b<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>A carer is a family member, partner or friend who provides regular and ongoing care and support without being paid. A carer may give care for a few hours a week or all day, every day, depending on&nbsp;the level of support needed.\u200b There is support available for them from the government and other organisations.<\/p>\n\n\n\n<p>It\u2019s&nbsp;important for carers to take some time to look after their own health and wellbeing because&nbsp;it will&nbsp;help them in their caring&nbsp;role.&nbsp;<a href=\"https:\/\/www.carergateway.gov.au\/\">Carer Gateway<\/a>&nbsp;provides carer specific in-person, phone, and online services and support nationally to help them in their caring&nbsp;role.\u200b<\/p>\n\n\n\n<p>Receiving a Home Care Support assessment could also assist in understanding your care needs to help you and them receive support, so you can stay independent at home.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-11 kt-pane19_ae2447-5b\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">What qualifications does the assessor have?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>All assessors have completed standard training and received a Statement of Attainment 2 (SOA2) for Home Support Assessments. They have a police clearance as well as a variety of relevant aged care credentials and special interests in aged care.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-12 kt-pane19_a15655-87\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Is my assessor vaccinated?\u200b<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>All assessors attending face to face are vaccinated.&nbsp;\u200bThey will&nbsp;continue to ensure social distancing when in attendance and wear a mask unless it becomes a challenge with&nbsp;communication during the assessment.\u200b<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<p class=\"mt-4\">If you are still unsure about anything, please contact APM Assessment Services on 1300 987 945.<\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns19_060734-80, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns19_060734-80, .wp-block-kadence-advancedbtn.kb-btns19_060734-80, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns19_060734-80{margin-top:50px;}.wp-block-kadence-advancedbtn.kb-btns19_060734-80{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:flex-start;align-items:center;}.kt-btns19_060734-80 .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns19_060734-80 btns-container\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn19_933065-e5.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn19_933065-e5.kb-button{border-top-left-radius:18px;border-top-right-radius:18px;border-bottom-right-radius:18px;border-bottom-left-radius:18px;border-top:1px solid;border-right:1px solid;border-bottom:1px solid;border-left:1px solid;margin-right:50px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn19_933065-e5.kb-button{border-top:1px solid;border-right:1px solid;border-bottom:1px solid;border-left:1px solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn19_933065-e5.kb-button{border-top:1px solid;border-right:1px solid;border-bottom:1px solid;border-left:1px solid;}}<\/style><a class=\"kb-button kt-button button kb-btn19_933065-e5 kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit  kt-btn-has-text-true kt-btn-has-svg-false  wp-block-button__link btn-theme-1 wp-block-kadence-singlebtn\" href=\"#preparingForAssessment\"><span class=\"kt-btn-inner-text\">What happens next?<\/span><\/a>\n\n<style>ul.menu .wp-block-kadence-advancedbtn .kb-btn19_9b3817-46.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn19_9b3817-46.kb-button{border-top-left-radius:18px;border-top-right-radius:18px;border-bottom-right-radius:18px;border-bottom-left-radius:18px;border-top:1px solid;border-right:1px solid;border-bottom:1px solid;border-left:1px solid;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn19_9b3817-46.kb-button{border-top:1px solid;border-right:1px solid;border-bottom:1px solid;border-left:1px solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn19_9b3817-46.kb-button{border-top:1px solid;border-right:1px solid;border-bottom:1px solid;border-left:1px solid;}}<\/style><a class=\"kb-button kt-button button kb-btn19_9b3817-46 kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit  kt-btn-has-text-true kt-btn-has-svg-false  wp-block-button__link btn-theme-2 wp-block-kadence-singlebtn\" href=\"#bookingConfirmedFaqs\"><span class=\"kt-btn-inner-text\">Still have questions?<\/span><\/a><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-white-background-color has-background is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.carergateway.gov.au\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"500\" src=\"http:\/\/as.apm.net.au\/wp-content\/uploads\/2023\/09\/carers-gateway-image-left.png\" alt=\"\" class=\"wp-image-1050\" srcset=\"https:\/\/as.apm.net.au\/wp-content\/uploads\/2023\/09\/carers-gateway-image-left.png 600w, https:\/\/as.apm.net.au\/wp-content\/uploads\/2023\/09\/carers-gateway-image-left-300x250.png 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.carergateway.gov.au\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"500\" src=\"http:\/\/as.apm.net.au\/wp-content\/uploads\/2023\/09\/carers-gateway-image-right.png\" alt=\"\" class=\"wp-image-1056\" srcset=\"https:\/\/as.apm.net.au\/wp-content\/uploads\/2023\/09\/carers-gateway-image-right.png 600w, https:\/\/as.apm.net.au\/wp-content\/uploads\/2023\/09\/carers-gateway-image-right-300x250.png 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/a><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/section>\n\n\n<style>.kadence-column19_bcea44-1b{max-width:100%;margin-left:auto;margin-right:auto;}.wp-block-kadence-column.kb-section-dir-horizontal:not(.kb-section-md-dir-vertical)>.kt-inside-inner-col>.kadence-column19_bcea44-1b{-webkit-flex:0 1 100%;flex:0 1 100%;max-width:unset;margin-left:unset;margin-right:unset;}.kadence-column19_bcea44-1b > .kt-inside-inner-col,.kadence-column19_bcea44-1b > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column19_bcea44-1b > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column19_bcea44-1b > .kt-inside-inner-col{flex-direction:column;}.kadence-column19_bcea44-1b > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column19_bcea44-1b > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column19_bcea44-1b{position:relative;}@media all and (min-width: 1025px){.wp-block-kadence-column.kb-section-dir-horizontal>.kt-inside-inner-col>.kadence-column19_bcea44-1b{-webkit-flex:0 1 100%;flex:0 1 100%;max-width:unset;margin-left:unset;margin-right:unset;}}@media all and (max-width: 1024px){.kadence-column19_bcea44-1b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.wp-block-kadence-column.kb-section-sm-dir-vertical:not(.kb-section-sm-dir-horizontal):not(.kb-section-sm-dir-specificity)>.kt-inside-inner-col>.kadence-column19_bcea44-1b{max-width:100%;-webkit-flex:1;flex:1;margin-left:auto;margin-right:auto;}.kadence-column19_bcea44-1b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<section class=\"wp-block-kadence-column kadence-column19_bcea44-1b inner-column-1 section-main section-main-dark section-step section-step-2\" id=\"preparingForAssessment\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id19_9157b5-34 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id19_9157b5-34 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id19_9157b5-34 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id19_9157b5-34 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id19_9157b5-34 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id19_9157b5-34 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id19_9157b5-34 alignnone container wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column19_8657aa-0a > .kt-inside-inner-col,.kadence-column19_8657aa-0a > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column19_8657aa-0a > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column19_8657aa-0a > .kt-inside-inner-col{flex-direction:column;}.kadence-column19_8657aa-0a > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column19_8657aa-0a > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column19_8657aa-0a{position:relative;}@media all and (max-width: 1024px){.kadence-column19_8657aa-0a > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column19_8657aa-0a > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column19_8657aa-0a inner-column-1\"><div class=\"kt-inside-inner-col\">\n<div class=\"stage-label\">Preparing for assessment<\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading19_d53368-85, .wp-block-kadence-advancedheading.kt-adv-heading19_d53368-85[data-kb-block=\"kb-adv-heading19_d53368-85\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading19_d53368-85 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading19_d53368-85[data-kb-block=\"kb-adv-heading19_d53368-85\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading19_d53368-85 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading19_d53368-85[data-kb-block=\"kb-adv-heading19_d53368-85\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading19_d53368-85 step-preparing-title wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading19_d53368-85\">Your assessment is coming up. Here\u2019s what you need to know to prepare.<\/h2>\n\n\n\n<p class=\"p-lead\">Your My Aged Care Home Support Assessment is being performed by APM Assessment Services.<\/p>\n\n\n\n<p>One of our assessors will visit you at home or speak to you remotely to carry out the assessment.<br><br>If an assessor is visiting you at home, your assessor will arrive within a one hour timeframe ie: between 11am and 12pm. This allows for unexpected delays in travelling to you.<br><br>The assessor will spend approximately 45 \u2013 60 minutes with you. If your needs are complex it may take longer.<br><br>We are interested in finding out more about you, your strengths, motivations and goals, and what areas of your life you find challenging. This will help us understand what support you need to stay independently at home.<br><br>The assessment will include discussion and observations around any existing informal carers\/supports, your physical and mental health, social and community links, home and personal safety and functional ability.<br><br><strong>Remember:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You will need 2 forms of ID with you<\/li>\n\n\n\n<li>You will&nbsp;need to give verbal consent to proceed with your assessment.\n<ul class=\"wp-block-list\">\n<li>You can read the My Aged Care consent&nbsp;forms by clicking <a href=\"https:\/\/as.apm.net.au\/wp-content\/uploads\/2023\/07\/Assessment-Services-My-Aged-Care-Assessment-Consent-Form-v2.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a><\/li>\n\n\n\n<li>You can read the Privacy Statement by clicking <a href=\"https:\/\/as.apm.net.au\/wp-content\/uploads\/2023\/07\/Assessment-Services-Privacy-Feedback-and-Complaints-v2.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>If the assessor is visiting you at home, provide access to a table and chair for the assessor to sit at during the assessment<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity apm-separator\"\/>\n\n\n\n<p>Watch this video before your assessment to help you prepare and read the frequently asked questions below.<\/p>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Preparing for your My Aged Care Home Support Assessment\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/ZiKdo7MZNS4?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity apm-separator\"\/>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading19_0f8ccc-f4, .wp-block-kadence-advancedheading.kt-adv-heading19_0f8ccc-f4[data-kb-block=\"kb-adv-heading19_0f8ccc-f4\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading19_0f8ccc-f4 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading19_0f8ccc-f4[data-kb-block=\"kb-adv-heading19_0f8ccc-f4\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading19_0f8ccc-f4 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading19_0f8ccc-f4[data-kb-block=\"kb-adv-heading19_0f8ccc-f4\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 id=\"preparingForAssessmentFaqs\" class=\"kt-adv-heading19_0f8ccc-f4 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading19_0f8ccc-f4\">Common questions asked about how to prepare for an assessment<\/h3>\n\n\n<style>.kt-accordion-id19_ce2afc-20 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:10px;}.kt-accordion-id19_ce2afc-20 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;background:#ffffff;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id19_ce2afc-20 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #eeeeee;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:#ffffff;font-size:18px;line-height:24px;color:#444444;padding-top:14px;padding-right:16px;padding-bottom:14px;padding-left:16px;}.kt-accordion-id19_ce2afc-20:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_ce2afc-20:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id19_ce2afc-20:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id19_ce2afc-20:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_ce2afc-20:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}.kt-accordion-id19_ce2afc-20 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id19_ce2afc-20 .kt-blocks-accordion-header:focus-visible{color:#444444;background:#ffffff;border-top:1px solid #d4d4d4;border-right:1px solid #d4d4d4;border-bottom:1px solid #d4d4d4;border-left:2px solid #d4d4d4;}.kt-accordion-id19_ce2afc-20:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_ce2afc-20:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id19_ce2afc-20:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion--visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id19_ce2afc-20:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id19_ce2afc-20:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger, body:not(.hide-focus-outline) .kt-accordion-id19_ce2afc-20:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id19_ce2afc-20:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_ce2afc-20:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id19_ce2afc-20:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id19_ce2afc-20:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}.kt-accordion-id19_ce2afc-20 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id19_ce2afc-20 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{color:#444444;background:#ffffff;border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #0e9cd1;}.kt-accordion-id19_ce2afc-20:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_ce2afc-20:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id19_ce2afc-20:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id19_ce2afc-20:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_ce2afc-20:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}@media all and (max-width: 1024px){.kt-accordion-id19_ce2afc-20 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;}}@media all and (max-width: 1024px){.kt-accordion-id19_ce2afc-20 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #eeeeee;}}@media all and (max-width: 1024px){.kt-accordion-id19_ce2afc-20 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id19_ce2afc-20 .kt-blocks-accordion-header:focus-visible{border-top:1px solid #d4d4d4;border-right:1px solid #d4d4d4;border-bottom:1px solid #d4d4d4;border-left:2px solid #d4d4d4;}}@media all and (max-width: 1024px){.kt-accordion-id19_ce2afc-20 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id19_ce2afc-20 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #0e9cd1;}}@media all and (max-width: 767px){.kt-accordion-id19_ce2afc-20 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id19_ce2afc-20 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:10px;}.kt-accordion-id19_ce2afc-20 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;}.kt-accordion-id19_ce2afc-20 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #eeeeee;}.kt-accordion-id19_ce2afc-20 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id19_ce2afc-20 .kt-blocks-accordion-header:focus-visible{border-top:1px solid #d4d4d4;border-right:1px solid #d4d4d4;border-bottom:1px solid #d4d4d4;border-left:2px solid #d4d4d4;}.kt-accordion-id19_ce2afc-20 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id19_ce2afc-20 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #0e9cd1;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id19_ce2afc-20 kt-accordion-has-3-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane19_aa2d70-f4\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">What do I need to do to prepare for the assessment?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>You will need to<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>have your Medicare card and one other form of ID proof &#8211; such as DVA card, driver&#8217;s license, healthcare card, or&nbsp;passport&nbsp;\u200b<\/li>\n\n\n\n<li>have a copy of any referrals from your&nbsp;doctor\u200b<\/li>\n\n\n\n<li>have contact details for your GP or other health&nbsp;professionals\u200b<\/li>\n\n\n\n<li>consider if&nbsp;you would&nbsp;like a support person&nbsp;present\u200b<\/li>\n\n\n\n<li>have information on any support you&nbsp;currently receive<\/li>\n\n\n\n<li>You will need to give verbal consent to proceed with your assessment. It\u2019s a good idea to familiarise yourself with this before your assessment\n<ul class=\"wp-block-list\">\n<li><sup>You can read the My Aged Care consent&nbsp;forms by clicking <a href=\"https:\/\/assessmentserv.wpengine.com\/wp-content\/uploads\/2022\/05\/Assessment-Services-RAS-Aged-Care-Assessment-Consent-Script-and-Form.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a> <\/sup>&nbsp;<\/li>\n\n\n\n<li><sup>You can listen to the Privacy Statement by clicking <a href=\"https:\/\/assessmentserv.wpengine.com\/wp-content\/uploads\/2022\/05\/Privacy-Feedback-and-Complaints-Large-Print-.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a><\/sup><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>If the assessor is visiting you at home, provide access to a table and chair for the assessor to sit during the assessment<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane19_6aea33-cc\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">I have chosen to have my assessment via telehealth what do I do?\u200b<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<ul class=\"wp-block-list\">\n<li>Prepare for your assessment in the same way you would for a face-to-face assessment<\/li>\n\n\n\n<li>Make sure your internet is working\u200b<\/li>\n\n\n\n<li>Set your device up somewhere where it will be comfortable to sit for an hour \u200b<\/li>\n\n\n\n<li>Ensure your device has plenty of charge or is plugged in\u200b<\/li>\n\n\n\n<li>The assessment will take place via video link using Microsoft Teams. It\u2019s a good idea to test your access including camera and sound before the assessment.<\/li>\n\n\n\n<li>An assessor will also call you before your assessment to ensure that you can access the video link \u200b<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane19_8867d8-ba\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">I am having my assessment via phone \u2013 what do I do?\u200b<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<ul class=\"wp-block-list\">\n<li>Prepare for your assessment in the same way you would for a&nbsp;face-to-face&nbsp;assessment<\/li>\n\n\n\n<li>Choose somewhere that will be comfortable to sit for an hour<\/li>\n\n\n\n<li>If you are using a mobile device, ensure your device has plenty of charge<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<p class=\"mt-4\">If you are still unsure about anything, please contact APM Assessment Services on 1300 987 945.<\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns19_bf2d98-e2, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns19_bf2d98-e2, .wp-block-kadence-advancedbtn.kb-btns19_bf2d98-e2, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns19_bf2d98-e2{margin-top:50px;}.wp-block-kadence-advancedbtn.kb-btns19_bf2d98-e2{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:flex-start;align-items:center;}.kt-btns19_bf2d98-e2 .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns19_bf2d98-e2 btns-container\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn19_f2a9d5-fb.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn19_f2a9d5-fb.kb-button{border-top-left-radius:18px;border-top-right-radius:18px;border-bottom-right-radius:18px;border-bottom-left-radius:18px;border-top:1px solid;border-right:1px solid;border-bottom:1px solid;border-left:1px solid;margin-right:50px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn19_f2a9d5-fb.kb-button{border-top:1px solid;border-right:1px solid;border-bottom:1px solid;border-left:1px solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn19_f2a9d5-fb.kb-button{border-top:1px solid;border-right:1px solid;border-bottom:1px solid;border-left:1px solid;}}<\/style><a class=\"kb-button kt-button button kb-btn19_f2a9d5-fb kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit  kt-btn-has-text-true kt-btn-has-svg-false  wp-block-button__link btn-theme-1 wp-block-kadence-singlebtn\" href=\"#assessmentCompleted\"><span class=\"kt-btn-inner-text\">What happens next?<\/span><\/a>\n\n<style>ul.menu .wp-block-kadence-advancedbtn .kb-btn19_756496-3c.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn19_756496-3c.kb-button{border-top-left-radius:18px;border-top-right-radius:18px;border-bottom-right-radius:18px;border-bottom-left-radius:18px;border-top:1px solid;border-right:1px solid;border-bottom:1px solid;border-left:1px solid;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn19_756496-3c.kb-button{border-top:1px solid;border-right:1px solid;border-bottom:1px solid;border-left:1px solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn19_756496-3c.kb-button{border-top:1px solid;border-right:1px solid;border-bottom:1px solid;border-left:1px solid;}}<\/style><a class=\"kb-button kt-button button kb-btn19_756496-3c kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit  kt-btn-has-text-true kt-btn-has-svg-false  wp-block-button__link btn-theme-2 wp-block-kadence-singlebtn\" href=\"#preparingForAssessmentFaqs\"><span class=\"kt-btn-inner-text\">Still have questions?<\/span><\/a><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-white-background-color has-background is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.carergateway.gov.au\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"500\" src=\"http:\/\/as.apm.net.au\/wp-content\/uploads\/2023\/09\/carers-gateway-image-left.png\" alt=\"\" class=\"wp-image-1050\" srcset=\"https:\/\/as.apm.net.au\/wp-content\/uploads\/2023\/09\/carers-gateway-image-left.png 600w, https:\/\/as.apm.net.au\/wp-content\/uploads\/2023\/09\/carers-gateway-image-left-300x250.png 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.carergateway.gov.au\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"500\" src=\"http:\/\/as.apm.net.au\/wp-content\/uploads\/2023\/09\/carers-gateway-image-right.png\" alt=\"\" class=\"wp-image-1056\" srcset=\"https:\/\/as.apm.net.au\/wp-content\/uploads\/2023\/09\/carers-gateway-image-right.png 600w, https:\/\/as.apm.net.au\/wp-content\/uploads\/2023\/09\/carers-gateway-image-right-300x250.png 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/a><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/section>\n\n\n<style>.kadence-column19_194fa3-ff{max-width:100%;margin-left:auto;margin-right:auto;}.wp-block-kadence-column.kb-section-dir-horizontal:not(.kb-section-md-dir-vertical)>.kt-inside-inner-col>.kadence-column19_194fa3-ff{-webkit-flex:0 1 100%;flex:0 1 100%;max-width:unset;margin-left:unset;margin-right:unset;}.kadence-column19_194fa3-ff > .kt-inside-inner-col,.kadence-column19_194fa3-ff > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column19_194fa3-ff > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column19_194fa3-ff > .kt-inside-inner-col{flex-direction:column;}.kadence-column19_194fa3-ff > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column19_194fa3-ff > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column19_194fa3-ff{position:relative;}@media all and (min-width: 1025px){.wp-block-kadence-column.kb-section-dir-horizontal>.kt-inside-inner-col>.kadence-column19_194fa3-ff{-webkit-flex:0 1 100%;flex:0 1 100%;max-width:unset;margin-left:unset;margin-right:unset;}}@media all and (max-width: 1024px){.kadence-column19_194fa3-ff > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.wp-block-kadence-column.kb-section-sm-dir-vertical:not(.kb-section-sm-dir-horizontal):not(.kb-section-sm-dir-specificity)>.kt-inside-inner-col>.kadence-column19_194fa3-ff{max-width:100%;-webkit-flex:1;flex:1;margin-left:auto;margin-right:auto;}.kadence-column19_194fa3-ff > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<section class=\"wp-block-kadence-column kadence-column19_194fa3-ff inner-column-1 section-main section-main-dark section-step section-step-3\" id=\"assessmentCompleted\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id19_03dc66-a0 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id19_03dc66-a0 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id19_03dc66-a0 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id19_03dc66-a0 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id19_03dc66-a0 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id19_03dc66-a0 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id19_03dc66-a0 alignnone container wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column19_09c5b3-9f > .kt-inside-inner-col,.kadence-column19_09c5b3-9f > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column19_09c5b3-9f > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column19_09c5b3-9f > .kt-inside-inner-col{flex-direction:column;}.kadence-column19_09c5b3-9f > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column19_09c5b3-9f > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column19_09c5b3-9f{position:relative;}@media all and (max-width: 1024px){.kadence-column19_09c5b3-9f > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column19_09c5b3-9f > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column19_09c5b3-9f inner-column-1\"><div class=\"kt-inside-inner-col\">\n<div class=\"stage-label\">Assessment completed<\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading19_926b74-44, .wp-block-kadence-advancedheading.kt-adv-heading19_926b74-44[data-kb-block=\"kb-adv-heading19_926b74-44\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading19_926b74-44 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading19_926b74-44[data-kb-block=\"kb-adv-heading19_926b74-44\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading19_926b74-44 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading19_926b74-44[data-kb-block=\"kb-adv-heading19_926b74-44\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading19_926b74-44 step-completed-title wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading19_926b74-44\">What happens once your assessment has been completed<\/h2>\n\n\n\n<p class=\"p-lead\">Once your assessment has been completed, your assessor will write up your My Aged Care Support Plan.<\/p>\n\n\n\n<p>If you are eligible for the Commonwealth Home Support Programme, this will be confirmed by your assessor on the day.<br><br>Your support plan will include the services that have been identified that you need to stay at home independently and the name and contact details for any service providers that you have been referred to directly.<br><br>You will be able<a href=\"https:\/\/as.apm.net.au#access-support-plan-my-aged-care\" data-type=\"URL\" data-id=\"https:\/\/as.apm.net.au#access-support-plan-my-aged-care\"> to access your My Aged Care Support Plan through your online MyGov account<\/a> 48 hours after your assessment, or request that it be emailed or mailed to you. <br><br>If you have been directly referred to a service provider, they may contact you within two weeks. To follow up with them directly, the providers name and contact details are listed at the bottom of your Support Plan.<br><br>If you have not been directly referred, you may have chosen to use a referral code to shop around and select a service provider yourself.<br><\/p>\n\n\n\n<p>The referral code can be found at the bottom of your support plan. You can use the \u201cFind a provider\u201d tool on the My Aged Care website to search for available services in your area and choose the right provider for you.<\/p>\n\n\n\n<p>If you don\u2019t agree with the outcome of your assessment, or if have concerns about your assessment, you can contact APM Assessment Services on 1300 987 945.<\/p>\n\n\n\n<div style=\"height:27px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Product Review<\/h4>\n\n\n\n<p>Have you had an experience with APM which you\u2019d like to share with others? Follow the link below and leave a public product review!<\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns19_0e48d7-b2, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns19_0e48d7-b2, .wp-block-kadence-advancedbtn.kb-btns19_0e48d7-b2, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns19_0e48d7-b2{margin-top:32px;}.wp-block-kadence-advancedbtn.kb-btns19_0e48d7-b2{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:flex-start;align-items:center;}.kt-btns19_0e48d7-b2 .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns19_0e48d7-b2 btns-container\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn19_9f9574-dc.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn19_9f9574-dc.kb-button{border-top-left-radius:18px;border-top-right-radius:18px;border-bottom-right-radius:18px;border-bottom-left-radius:18px;border-top:1px solid;border-right:1px solid;border-bottom:1px solid;border-left:1px solid;margin-right:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn19_9f9574-dc.kb-button{border-top:1px solid;border-right:1px solid;border-bottom:1px solid;border-left:1px solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn19_9f9574-dc.kb-button{border-top:1px solid;border-right:1px solid;border-bottom:1px solid;border-left:1px solid;}}<\/style><a class=\"kb-button kt-button button kb-btn19_9f9574-dc kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit  kt-btn-has-text-true kt-btn-has-svg-false  wp-block-button__link btn-theme-1 wp-block-kadence-singlebtn\" href=\"https:\/\/www.productreview.com.au\/listings\/apm-advanced-personnel-management\/write-review\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"kt-btn-inner-text\">Complete Product Review<\/span><\/a><\/div>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-19_0b589b-48 .kt-block-spacer{height:20px;}.wp-block-kadence-spacer.kt-block-spacer-19_0b589b-48 .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-19_0b589b-48\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n\n\n\n<p>Watch this video to help you understand what happens once your assessment has been completed.<\/p>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"What happens after your My Aged Care Home Support Assessment has been completed\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/yXzObLo6Ogk?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity apm-separator\"\/>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading19_35da69-04, .wp-block-kadence-advancedheading.kt-adv-heading19_35da69-04[data-kb-block=\"kb-adv-heading19_35da69-04\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading19_35da69-04 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading19_35da69-04[data-kb-block=\"kb-adv-heading19_35da69-04\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading19_35da69-04 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading19_35da69-04[data-kb-block=\"kb-adv-heading19_35da69-04\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 id=\"assessmentCompletedFaqs\" class=\"kt-adv-heading19_35da69-04 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading19_35da69-04\">Common questions asked when your assessment has been completed<\/h3>\n\n\n<style>.kt-accordion-id19_0b14cb-44 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:10px;}.kt-accordion-id19_0b14cb-44 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;background:#ffffff;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id19_0b14cb-44 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #eeeeee;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:#ffffff;font-size:18px;line-height:24px;color:#444444;padding-top:14px;padding-right:16px;padding-bottom:14px;padding-left:16px;}.kt-accordion-id19_0b14cb-44:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_0b14cb-44:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id19_0b14cb-44:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id19_0b14cb-44:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_0b14cb-44:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}.kt-accordion-id19_0b14cb-44 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id19_0b14cb-44 .kt-blocks-accordion-header:focus-visible{color:#444444;background:#ffffff;border-top:1px solid #d4d4d4;border-right:1px solid #d4d4d4;border-bottom:1px solid #d4d4d4;border-left:2px solid #d4d4d4;}.kt-accordion-id19_0b14cb-44:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_0b14cb-44:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id19_0b14cb-44:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion--visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id19_0b14cb-44:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id19_0b14cb-44:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger, body:not(.hide-focus-outline) .kt-accordion-id19_0b14cb-44:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id19_0b14cb-44:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_0b14cb-44:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id19_0b14cb-44:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id19_0b14cb-44:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}.kt-accordion-id19_0b14cb-44 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id19_0b14cb-44 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{color:#444444;background:#ffffff;border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #0e9cd1;}.kt-accordion-id19_0b14cb-44:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_0b14cb-44:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id19_0b14cb-44:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id19_0b14cb-44:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_0b14cb-44:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}@media all and (max-width: 1024px){.kt-accordion-id19_0b14cb-44 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;}}@media all and (max-width: 1024px){.kt-accordion-id19_0b14cb-44 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #eeeeee;}}@media all and (max-width: 1024px){.kt-accordion-id19_0b14cb-44 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id19_0b14cb-44 .kt-blocks-accordion-header:focus-visible{border-top:1px solid #d4d4d4;border-right:1px solid #d4d4d4;border-bottom:1px solid #d4d4d4;border-left:2px solid #d4d4d4;}}@media all and (max-width: 1024px){.kt-accordion-id19_0b14cb-44 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id19_0b14cb-44 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #0e9cd1;}}@media all and (max-width: 767px){.kt-accordion-id19_0b14cb-44 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id19_0b14cb-44 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:10px;}.kt-accordion-id19_0b14cb-44 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;}.kt-accordion-id19_0b14cb-44 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #eeeeee;}.kt-accordion-id19_0b14cb-44 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id19_0b14cb-44 .kt-blocks-accordion-header:focus-visible{border-top:1px solid #d4d4d4;border-right:1px solid #d4d4d4;border-bottom:1px solid #d4d4d4;border-left:2px solid #d4d4d4;}.kt-accordion-id19_0b14cb-44 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id19_0b14cb-44 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #0e9cd1;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id19_0b14cb-44 kt-accordion-has-6-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane19_3e69bc-9e\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Following my assessment,\u00a0I am\u00a0eligible for Home Support Services, what does that mean?\u00a0\u00a0\u200b<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>If you are eligible for Home Support Services that means you have&nbsp;been assessed as eligible for government-funded services under the Commonwealth Home Support Programme. &nbsp;The Commonwealth Home Support&nbsp;Programme (CHSP) provides&nbsp;entry-level support services to help you live independently and safely in your home.&nbsp;\u200bIf you are eligible, your My Aged Care Home Support Plan will be available online through your MyGov account and you can start receiving support from service providers.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane_d75582-6b\" id=\"access-support-plan-my-aged-care\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How do I access my Support Plan and My Aged Care account online via my MyGov account?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n\n<p>Your My Aged Care online account is linked to within your MyGov account and contains important information about your assessment, services and interactions with My Aged Care. You can see what stages referrals are at, access your support plan and follow up service providers.<\/p>\n\n\n<p>Watch this video to learn how to set up and use your online account <a href=\"https:\/\/www.youtube.com\/watch?v=RDtYqtpLATA\">https:\/\/www.youtube.com\/watch?v=RDtYqtpLATA<\/a> or <a href=\"http:\/\/as.apm.net.au\/wp-content\/uploads\/2023\/01\/RAS-Assessments-How-to-access-My-Aged-Care-Plan-Guide-221102-1.pdf\" data-type=\"URL\" data-id=\"http:\/\/as.apm.net.au\/wp-content\/uploads\/2023\/01\/RAS-Assessments-How-to-access-My-Aged-Care-Plan-Guide-221102-1.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">learn more here<\/a><\/p>\n\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane19_112c2e-03\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Why would I be recommended for services through the Home Support\u00a0Program\u00a0and not receive a Home Care Package?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>If you only require low-level support to stay independent at home, you can access support through a Home Support Program.&nbsp;Home Care Packages are an option if you have more complex needs that require support on an ongoing basis and you need a more coordinated approach to the delivery of your help at home.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane19_e3a3a2-22\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">I have a concern about the assessment I had \u2013 who should I speak with?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>If you&nbsp;don\u2019t&nbsp;agree with the outcome of your assessment, you can contact APM Assessment Services on 1300 987 945.&nbsp;If you are not satisfied with our response, you&nbsp;can call My Aged Care on&nbsp;<a href=\"tel:1800%20200%20422\">1800 200 422<\/a>.\u200b<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane19_18c893-9c\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How do I add new services if I change my mind after the assessor has left?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>You can contact APM Assessment Services on 1300 987 945 and ask to speak to your assessor. Your assessor will be able to add the new services&nbsp;or&nbsp;contact My Aged Care 1800 200 422 for a review of your support plan.&nbsp;\u200b<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane19_ee4199-1a\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How do I find a Service Provider?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>You can find a service provider by accessing the My Aged Care&nbsp;<a href=\"https:\/\/www.myagedcare.gov.au\/\">https:\/\/www.myagedcare.gov.au\/<\/a>&nbsp;and use the&nbsp; \u201cfind a provider&nbsp;tool\u201d, you&nbsp;can search for service&nbsp;providers in your region, care type and services or contact My Aged Care Team &nbsp;on&nbsp;1800 200 422.&nbsp;\u200b<\/p>\n\n\n\n<p>Your call&nbsp;will be answered by a&nbsp;member of the My Aged Care who will be able to provide you information on service providers in your&nbsp;region, care type and&nbsp;services.\u200b<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<p class=\"mt-4\">If you are still unsure about anything, please contact APM Assessment Services on 1300 987 945.<\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns19_53b5ce-35, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns19_53b5ce-35, .wp-block-kadence-advancedbtn.kb-btns19_53b5ce-35, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns19_53b5ce-35{margin-top:50px;}.wp-block-kadence-advancedbtn.kb-btns19_53b5ce-35{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:flex-start;align-items:center;}.kt-btns19_53b5ce-35 .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns19_53b5ce-35 btns-container\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn19_79697f-ab.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn19_79697f-ab.kb-button{border-top-left-radius:18px;border-top-right-radius:18px;border-bottom-right-radius:18px;border-bottom-left-radius:18px;border-top:1px solid;border-right:1px solid;border-bottom:1px solid;border-left:1px solid;margin-right:50px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn19_79697f-ab.kb-button{border-top:1px solid;border-right:1px solid;border-bottom:1px solid;border-left:1px solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn19_79697f-ab.kb-button{border-top:1px solid;border-right:1px solid;border-bottom:1px solid;border-left:1px solid;}}<\/style><a class=\"kb-button kt-button button kb-btn19_79697f-ab kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit  kt-btn-has-text-true kt-btn-has-svg-false  wp-block-button__link btn-theme-1 wp-block-kadence-singlebtn\" href=\"#afterYourAssessment\"><span class=\"kt-btn-inner-text\">What happens next?<\/span><\/a>\n\n<style>ul.menu .wp-block-kadence-advancedbtn .kb-btn19_643d95-2d.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn19_643d95-2d.kb-button{border-top-left-radius:18px;border-top-right-radius:18px;border-bottom-right-radius:18px;border-bottom-left-radius:18px;border-top:1px solid;border-right:1px solid;border-bottom:1px solid;border-left:1px solid;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn19_643d95-2d.kb-button{border-top:1px solid;border-right:1px solid;border-bottom:1px solid;border-left:1px solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn19_643d95-2d.kb-button{border-top:1px solid;border-right:1px solid;border-bottom:1px solid;border-left:1px solid;}}<\/style><a class=\"kb-button kt-button button kb-btn19_643d95-2d kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit  kt-btn-has-text-true kt-btn-has-svg-false  wp-block-button__link btn-theme-2 wp-block-kadence-singlebtn\" href=\"#assessmentCompletedFaqs\"><span class=\"kt-btn-inner-text\">Read FAQs<\/span><\/a><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-white-background-color has-background is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"background-color:#ffffff00\">\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.carergateway.gov.au\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"500\" src=\"http:\/\/as.apm.net.au\/wp-content\/uploads\/2023\/09\/carers-gateway-image-left.png\" alt=\"\" class=\"wp-image-1050\" srcset=\"https:\/\/as.apm.net.au\/wp-content\/uploads\/2023\/09\/carers-gateway-image-left.png 600w, https:\/\/as.apm.net.au\/wp-content\/uploads\/2023\/09\/carers-gateway-image-left-300x250.png 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.carergateway.gov.au\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"500\" src=\"http:\/\/as.apm.net.au\/wp-content\/uploads\/2023\/09\/carers-gateway-image-right.png\" alt=\"\" class=\"wp-image-1056\" srcset=\"https:\/\/as.apm.net.au\/wp-content\/uploads\/2023\/09\/carers-gateway-image-right.png 600w, https:\/\/as.apm.net.au\/wp-content\/uploads\/2023\/09\/carers-gateway-image-right-300x250.png 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/a><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/section>\n\n\n<style>.kadence-column19_1fb694-b6{max-width:100%;margin-left:auto;margin-right:auto;}.wp-block-kadence-column.kb-section-dir-horizontal:not(.kb-section-md-dir-vertical)>.kt-inside-inner-col>.kadence-column19_1fb694-b6{-webkit-flex:0 1 100%;flex:0 1 100%;max-width:unset;margin-left:unset;margin-right:unset;}.kadence-column19_1fb694-b6 > .kt-inside-inner-col,.kadence-column19_1fb694-b6 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column19_1fb694-b6 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column19_1fb694-b6 > .kt-inside-inner-col{flex-direction:column;}.kadence-column19_1fb694-b6 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column19_1fb694-b6 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column19_1fb694-b6{position:relative;}@media all and (min-width: 1025px){.wp-block-kadence-column.kb-section-dir-horizontal>.kt-inside-inner-col>.kadence-column19_1fb694-b6{-webkit-flex:0 1 100%;flex:0 1 100%;max-width:unset;margin-left:unset;margin-right:unset;}}@media all and (max-width: 1024px){.kadence-column19_1fb694-b6 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.wp-block-kadence-column.kb-section-sm-dir-vertical:not(.kb-section-sm-dir-horizontal):not(.kb-section-sm-dir-specificity)>.kt-inside-inner-col>.kadence-column19_1fb694-b6{max-width:100%;-webkit-flex:1;flex:1;margin-left:auto;margin-right:auto;}.kadence-column19_1fb694-b6 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<section class=\"wp-block-kadence-column kadence-column19_1fb694-b6 inner-column-1 section-main section-main-dark section-step section-step-4\" id=\"afterYourAssessment\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id19_99ecd0-69 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id19_99ecd0-69 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id19_99ecd0-69 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id19_99ecd0-69 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id19_99ecd0-69 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id19_99ecd0-69 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id19_99ecd0-69 alignnone container wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column19_16eaa5-9d > .kt-inside-inner-col,.kadence-column19_16eaa5-9d > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column19_16eaa5-9d > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column19_16eaa5-9d > .kt-inside-inner-col{flex-direction:column;}.kadence-column19_16eaa5-9d > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column19_16eaa5-9d > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column19_16eaa5-9d{position:relative;}@media all and (max-width: 1024px){.kadence-column19_16eaa5-9d > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column19_16eaa5-9d > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column19_16eaa5-9d inner-column-1\"><div class=\"kt-inside-inner-col\">\n<div class=\"stage-label\">After your assessment<\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading19_36980b-de, .wp-block-kadence-advancedheading.kt-adv-heading19_36980b-de[data-kb-block=\"kb-adv-heading19_36980b-de\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading19_36980b-de mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading19_36980b-de[data-kb-block=\"kb-adv-heading19_36980b-de\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading19_36980b-de img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading19_36980b-de[data-kb-block=\"kb-adv-heading19_36980b-de\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading19_36980b-de step-after-title wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading19_36980b-de\">What happens in the weeks following your assessment.<\/h2>\n\n\n\n<p class=\"p-lead\">Once your Home Care Support assessment has been completed, your referrals are sent to service providers as requested and you can start to receive support.<\/p>\n\n\n\n<p>The service providers should contact you within two weeks following your assessment.<br><br>If you have not heard from them after two weeks, you can contact your service providers directly to discuss your referral. The service providers name and contact details are listed at the bottom of your support plan.<br><br>You can <a href=\"https:\/\/as.apm.net.au#access-support-plan-my-aged-care\" data-type=\"URL\" data-id=\"https:\/\/as.apm.net.au#access-support-plan-my-aged-care\">access your My Aged Care Support Plan online through your My Gov account<\/a>.<br>You will need to monitor once the service providers have accepted and activated your referral.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Product Review<\/h4>\n\n\n\n<p>Have you had an experience with APM which you\u2019d like to share with others? Follow the link below and leave a public product review!<\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns19_2136f4-3e, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns19_2136f4-3e, .wp-block-kadence-advancedbtn.kb-btns19_2136f4-3e, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns19_2136f4-3e{margin-top:32px;}.wp-block-kadence-advancedbtn.kb-btns19_2136f4-3e{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:flex-start;align-items:center;}.kt-btns19_2136f4-3e .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns19_2136f4-3e btns-container\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn19_744836-12.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn19_744836-12.kb-button{font-size:nonepx;border-top-left-radius:18px;border-top-right-radius:18px;border-bottom-right-radius:18px;border-bottom-left-radius:18px;border-top:1px solid;border-right:1px solid;border-bottom:1px solid;border-left:1px solid;margin-right:50px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn19_744836-12.kb-button{border-top:1px solid;border-right:1px solid;border-bottom:1px solid;border-left:1px solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn19_744836-12.kb-button{border-top:1px solid;border-right:1px solid;border-bottom:1px solid;border-left:1px solid;}}<\/style><a class=\"kb-button kt-button button kb-btn19_744836-12 kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit  kt-btn-has-text-true kt-btn-has-svg-false  wp-block-button__link btn-theme-1 wp-block-kadence-singlebtn\" href=\"https:\/\/www.productreview.com.au\/listings\/apm-advanced-personnel-management\/write-review\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"kt-btn-inner-text\">Complete Product Review<\/span><\/a><\/div>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-19_972759-27 .kt-block-spacer{height:20px;}.wp-block-kadence-spacer.kt-block-spacer-19_972759-27 .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-19_972759-27\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n\n\n\n<p>Watch this video to help you understand what happens in the weeks following your assessment and read the below frequently asked questions.<\/p>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Accessing your My Aged Care Support Plan and activating referrals\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/KqAzOm2kh4c?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity apm-separator\"\/>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading19_a84894-7b, .wp-block-kadence-advancedheading.kt-adv-heading19_a84894-7b[data-kb-block=\"kb-adv-heading19_a84894-7b\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading19_a84894-7b mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading19_a84894-7b[data-kb-block=\"kb-adv-heading19_a84894-7b\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading19_a84894-7b img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading19_a84894-7b[data-kb-block=\"kb-adv-heading19_a84894-7b\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 id=\"afterYourAssessmentFaqs\" class=\"kt-adv-heading19_a84894-7b wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading19_a84894-7b\">Common questions asked about what happens after the assessment<\/h3>\n\n\n<style>.kt-accordion-id19_a5535e-c7 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:10px;}.kt-accordion-id19_a5535e-c7 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;background:#ffffff;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id19_a5535e-c7 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #eeeeee;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:#ffffff;font-size:18px;line-height:24px;color:#444444;padding-top:14px;padding-right:16px;padding-bottom:14px;padding-left:16px;}.kt-accordion-id19_a5535e-c7:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_a5535e-c7:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id19_a5535e-c7:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id19_a5535e-c7:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_a5535e-c7:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}.kt-accordion-id19_a5535e-c7 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id19_a5535e-c7 .kt-blocks-accordion-header:focus-visible{color:#444444;background:#ffffff;border-top:1px solid #d4d4d4;border-right:1px solid #d4d4d4;border-bottom:1px solid #d4d4d4;border-left:2px solid #d4d4d4;}.kt-accordion-id19_a5535e-c7:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_a5535e-c7:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id19_a5535e-c7:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion--visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id19_a5535e-c7:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id19_a5535e-c7:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger, body:not(.hide-focus-outline) .kt-accordion-id19_a5535e-c7:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id19_a5535e-c7:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_a5535e-c7:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id19_a5535e-c7:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id19_a5535e-c7:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}.kt-accordion-id19_a5535e-c7 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id19_a5535e-c7 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{color:#444444;background:#ffffff;border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #0e9cd1;}.kt-accordion-id19_a5535e-c7:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_a5535e-c7:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id19_a5535e-c7:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id19_a5535e-c7:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_a5535e-c7:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}@media all and (max-width: 1024px){.kt-accordion-id19_a5535e-c7 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;}}@media all and (max-width: 1024px){.kt-accordion-id19_a5535e-c7 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #eeeeee;}}@media all and (max-width: 1024px){.kt-accordion-id19_a5535e-c7 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id19_a5535e-c7 .kt-blocks-accordion-header:focus-visible{border-top:1px solid #d4d4d4;border-right:1px solid #d4d4d4;border-bottom:1px solid #d4d4d4;border-left:2px solid #d4d4d4;}}@media all and (max-width: 1024px){.kt-accordion-id19_a5535e-c7 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id19_a5535e-c7 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #0e9cd1;}}@media all and (max-width: 767px){.kt-accordion-id19_a5535e-c7 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id19_a5535e-c7 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:10px;}.kt-accordion-id19_a5535e-c7 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;}.kt-accordion-id19_a5535e-c7 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #eeeeee;}.kt-accordion-id19_a5535e-c7 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id19_a5535e-c7 .kt-blocks-accordion-header:focus-visible{border-top:1px solid #d4d4d4;border-right:1px solid #d4d4d4;border-bottom:1px solid #d4d4d4;border-left:2px solid #d4d4d4;}.kt-accordion-id19_a5535e-c7 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id19_a5535e-c7 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #0e9cd1;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id19_a5535e-c7 kt-accordion-has-9-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane19_e7b8b1-a2\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">My assessor made referrals to the Service Providers I selected, but I have not\u00a0heard from them \u2013 what do I do?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Your assessor will leave contact details of the provider&nbsp;you have&nbsp;chosen, or&nbsp;you will&nbsp;be able to view your chosen service providers contact details on your support plan which can be access through your My Gov account. You can phone the service provider direct to discuss your referral\u200b.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane19_deca0b-57\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">When should I call the Service Provider?\u200b<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<ul class=\"wp-block-list\">\n<li>If&nbsp;you have&nbsp;not heard from the Service Provider within 2 weeks from your assessment. Their number is on the very bottom of your Support&nbsp;Plan&nbsp;or the assessor may also have provided it to you at the time of&nbsp;assessment.\u200b<\/li>\n\n\n\n<li>If you want to talk about the&nbsp;services you are&nbsp;currently&nbsp;receiving\u200b<\/li>\n\n\n\n<li>If&nbsp;you are&nbsp;going on holidays or into hospital and need to pause services.\u200b<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane19_63c689-5d\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">My referral has been rejected by a Service Provider \u2013 what do I do?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>If your referral has been rejected by the Service Provider and you still want this support you may need a referral code to call other providers, this can be obtained&nbsp;by calling My Aged Care or&nbsp;you can find an alternative service provider by viewing the My Aged Care website and using the &#8220;Find a service provider\u201d tool&nbsp;\u200b<a href=\"https:\/\/www.myagedcare.gov.au\/find-a-provider\/\">https:\/\/www.myagedcare.gov.au\/find-a-provider\/<\/a>\u200b<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane19_0fe491-18\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">I have a concern about a Service Provider \u2013 who do I speak to?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>You have the right to make a&nbsp;complaint or raise a concern about any aspect of your care and the services you receive.&nbsp;&nbsp;In the first instance&nbsp;it is&nbsp;a good idea&nbsp;to speak to the service provider&nbsp;directly or you can call My Aged Care on 1800 200 422.&nbsp; If&nbsp;you\u2019re&nbsp;not satisfied with your service&nbsp;provider\u2019s&nbsp;response, you can make a complaint to the&nbsp;<a href=\"https:\/\/www.agedcarequality.gov.au\/\">Aged Care Quality and Safety Commission<\/a>&nbsp;online or by calling&nbsp;<a href=\"tel:1800%20951%20822\">1800 951 822<\/a>. &nbsp;<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane19_fdfc5c-f8\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">I have a referral code \u2013 I\u00a0can\u2019t remember how\u00a0to use it. What do I\u00a0do?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>A referral code&nbsp;is&nbsp;your&nbsp;unique&nbsp;reference&nbsp;number for<strong>&nbsp;<\/strong>receiving&nbsp;services. Your assessor&nbsp;will give you one referral&nbsp;code for each&nbsp;service&nbsp;you&#8217;re&nbsp;eligible for.&nbsp;This&nbsp;information will be&nbsp;included in your Home&nbsp;Support Plan. &nbsp;If you lose&nbsp;your code, you&nbsp;can log in&nbsp;to your My Aged Care&nbsp;Online Account to see&nbsp;it or&nbsp;it will&nbsp;be printed on&nbsp;the bottom of the hard copy of your Home Support Plan provided to you.<\/p>\n\n\n\n<p>You can then contact a&nbsp;service provider, give&nbsp;them&nbsp;the&nbsp;referral code(s),&nbsp;which they then use&nbsp;to accept&nbsp;the referral and start&nbsp;organising services for&nbsp;you.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane19_844d0e-93\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">What do I do in the future if my care needs change?\u00a0\u200b<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>You can call My Aged Care on 1800 200 422 to request a reassessment.&nbsp; Depending on the services and needs you have your&nbsp;current provider may be able to do this for you.&nbsp;&nbsp;\u200b<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-7 kt-pane19_a1a08a-10\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">When should I contact My Aged Care?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>You should contact My Aged Care:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If your referral has been rejected by the Service Provider and you still want this support you may need a referral code to call other providers, this can be obtained&nbsp;by calling My Aged Care or&nbsp;You can find an alternative service provider by viewing my aged care website the &#8220;find a service provider tool&#8221;&nbsp;\u200b<a href=\"https:\/\/www.myagedcare.gov.au\/find-a-provider\/\">https:\/\/www.myagedcare.gov.au\/find-a-provider\/<\/a>\u200b<\/li>\n\n\n\n<li>If you have a change in circumstances that have impacted your ability to live at home&nbsp;independently.\u200b<\/li>\n\n\n\n<li>If you want to change your Service&nbsp;Provider\u200b<\/li>\n\n\n\n<li>If you want to add a new service for&nbsp;support\u200b<\/li>\n<\/ul>\n\n\n\n<p>You can contact My Aged Care on 1800 200 422 (Freecall) Mon \u2013 Fri &#8211; 8am \u2013 8pm, Sat \u2013 10am \u2013 2 pm.&nbsp;\u200b<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-8 kt-pane19_cbe001-65\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">When should I contact an Aged Care Navigator?\u00a0<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>An Aged Care Navigator is a free, independent and confidential service to older people, families and carers to make it easier to connect, understand and navigate&nbsp;the aged care system.&nbsp;<br><br>An aged care navigator can assist with accessing age services; customer rights and responsibilities; registering with My Aged Care and&nbsp;understanding how the system works; the supports available in your area; how to compare services, other options if&nbsp;you are&nbsp;on a waiting list for services and much&nbsp;more.\u200b<br><br>You should contact an Aged Care Navigator: &nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If&nbsp;you are&nbsp;completely confused or worried about what to do next?\u200b<\/li>\n\n\n\n<li>If you feel vulnerable\u200b<\/li>\n\n\n\n<li>If&nbsp;you are&nbsp;struggling to manage day to day tasks\u200b<\/li>\n\n\n\n<li>If&nbsp;you are&nbsp;at risk of not being able to stay at home\u200b<\/li>\n<\/ul>\n\n\n\n<p><a href=\"https:\/\/www.cota.org.au\/information\/aged-care-navigators\/find-my-local-aged-care-navigator\/\" target=\"_blank\" rel=\"noreferrer noopener\">Click here to find an aged care navigator<\/a>\u200b<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-9 kt-pane19_1ac903-a9\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">When should I call APM Assessment Services and how do I contact them?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<ul class=\"wp-block-list\">\n<li>If&nbsp;you have&nbsp;been contacted by APM Assessment Services and need to speak to us again regarding your appointment&nbsp;<\/li>\n\n\n\n<li>If&nbsp;you are&nbsp;unhappy with your assessment our quality advisor\/ officer will help&nbsp;you.\u200b<\/li>\n\n\n\n<li>If you need to add important information to your&nbsp;assessment\u200b<\/li>\n<\/ul>\n\n\n\n<p>You can contact APM Assessment Services on 1300 987 945.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<p class=\"mt-4\">If you are still unsure about anything, please contact APM Assessment Services on 1300 987 945.<\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns19_06ecf3-5f, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns19_06ecf3-5f, .wp-block-kadence-advancedbtn.kb-btns19_06ecf3-5f, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns19_06ecf3-5f{margin-top:50px;}.wp-block-kadence-advancedbtn.kb-btns19_06ecf3-5f{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:flex-start;align-items:center;}.kt-btns19_06ecf3-5f .kt-button{font-weight:normal;font-style:normal;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns19_06ecf3-5f btns-container\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn19_dff864-da.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn19_dff864-da.kb-button{border-top-left-radius:18px;border-top-right-radius:18px;border-bottom-right-radius:18px;border-bottom-left-radius:18px;border-top:1px solid;border-right:1px solid;border-bottom:1px solid;border-left:1px solid;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn19_dff864-da.kb-button{border-top:1px solid;border-right:1px solid;border-bottom:1px solid;border-left:1px solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn19_dff864-da.kb-button{border-top:1px solid;border-right:1px solid;border-bottom:1px solid;border-left:1px solid;}}<\/style><a class=\"kb-button kt-button button kb-btn19_dff864-da kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit  kt-btn-has-text-true kt-btn-has-svg-false  wp-block-button__link btn-theme-2 wp-block-kadence-singlebtn\" href=\"#afterYourAssessmentFaqs\"><span class=\"kt-btn-inner-text\">Read FAQs<\/span><\/a><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-white-background-color has-background is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.carergateway.gov.au\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"500\" src=\"http:\/\/as.apm.net.au\/wp-content\/uploads\/2023\/09\/carers-gateway-image-left.png\" alt=\"\" class=\"wp-image-1050\" srcset=\"https:\/\/as.apm.net.au\/wp-content\/uploads\/2023\/09\/carers-gateway-image-left.png 600w, https:\/\/as.apm.net.au\/wp-content\/uploads\/2023\/09\/carers-gateway-image-left-300x250.png 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.carergateway.gov.au\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"500\" src=\"http:\/\/as.apm.net.au\/wp-content\/uploads\/2023\/09\/carers-gateway-image-right.png\" alt=\"\" class=\"wp-image-1056\" srcset=\"https:\/\/as.apm.net.au\/wp-content\/uploads\/2023\/09\/carers-gateway-image-right.png 600w, https:\/\/as.apm.net.au\/wp-content\/uploads\/2023\/09\/carers-gateway-image-right-300x250.png 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/a><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/section>\n\n\n<style>.kadence-column19_a7197d-6b{max-width:100%;margin-left:auto;margin-right:auto;}.wp-block-kadence-column.kb-section-dir-horizontal:not(.kb-section-md-dir-vertical)>.kt-inside-inner-col>.kadence-column19_a7197d-6b{-webkit-flex:0 1 100%;flex:0 1 100%;max-width:unset;margin-left:unset;margin-right:unset;}.kadence-column19_a7197d-6b > .kt-inside-inner-col,.kadence-column19_a7197d-6b > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column19_a7197d-6b > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column19_a7197d-6b > .kt-inside-inner-col{flex-direction:column;}.kadence-column19_a7197d-6b > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column19_a7197d-6b > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column19_a7197d-6b{position:relative;}@media all and (min-width: 1025px){.wp-block-kadence-column.kb-section-dir-horizontal>.kt-inside-inner-col>.kadence-column19_a7197d-6b{-webkit-flex:0 1 100%;flex:0 1 100%;max-width:unset;margin-left:unset;margin-right:unset;}}@media all and (max-width: 1024px){.kadence-column19_a7197d-6b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.wp-block-kadence-column.kb-section-sm-dir-vertical:not(.kb-section-sm-dir-horizontal):not(.kb-section-sm-dir-specificity)>.kt-inside-inner-col>.kadence-column19_a7197d-6b{max-width:100%;-webkit-flex:1;flex:1;margin-left:auto;margin-right:auto;}.kadence-column19_a7197d-6b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<section class=\"wp-block-kadence-column kadence-column19_a7197d-6b inner-column-1 section-main section-resources\" id=\"resources\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id19_66bdda-c6 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id19_66bdda-c6 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id19_66bdda-c6 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id19_66bdda-c6 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id19_66bdda-c6 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id19_66bdda-c6 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id19_66bdda-c6 alignnone container wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column19_32cd0d-c5 > .kt-inside-inner-col,.kadence-column19_32cd0d-c5 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column19_32cd0d-c5 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column19_32cd0d-c5 > .kt-inside-inner-col{flex-direction:column;}.kadence-column19_32cd0d-c5 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column19_32cd0d-c5 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column19_32cd0d-c5{position:relative;}@media all and (max-width: 1024px){.kadence-column19_32cd0d-c5 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column19_32cd0d-c5 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column19_32cd0d-c5 inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading19_b4f63a-76, .wp-block-kadence-advancedheading.kt-adv-heading19_b4f63a-76[data-kb-block=\"kb-adv-heading19_b4f63a-76\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading19_b4f63a-76 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading19_b4f63a-76[data-kb-block=\"kb-adv-heading19_b4f63a-76\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading19_b4f63a-76 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading19_b4f63a-76[data-kb-block=\"kb-adv-heading19_b4f63a-76\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading19_b4f63a-76 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading19_b4f63a-76\">Resources<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Phone Numbers<\/strong><\/p>\n\n\n\n<p>Translation service: Call TIS National on 131 450<br>National Relay Service \u2013 Voice Relay number 1300 555 727<br>TTY number: 133 677<br>SMS relay number: 0423 677 767<br>My Aged Care: 1800 200 422<br>APM Assessment Services: 1300 987 945<br><br><strong>Links<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/www.myagedcare.gov.au\/resources\">Access My Aged care brochures, forms and checklists<\/a><br><a href=\"https:\/\/www.myagedcare.gov.au\/accessible-all#languages\">Access support for culturally and linguistically diverse backgrounds<\/a><br><a href=\"https:\/\/www.cota.org.au\/information\/aged-care-navigators\/find-my-local-aged-care-navigator\/\">Find an Aged Care Navigator<\/a><br>Video: <a href=\"https:\/\/www.youtube.com\/watch?v=RDtYqtpLATA\">How to set up and use your My Aged Care Online Account<\/a><br>Video: <a href=\"https:\/\/www.youtube.com\/watch?v=PQtsUgeLVWI\">Home care packages<\/a><br><a href=\"https:\/\/www.myagedcare.gov.au\/find-a-provider\/\">My Aged Care \u2018Find A Provider\u2019 tool<\/a><br><a href=\"https:\/\/www.agedcarequality.gov.au\/\">My Aged Care Quality and Safety Commission<\/a> <br><a rel=\"noreferrer noopener\" href=\"https:\/\/www.myagedcare.gov.au\/news-and-updates\/auslan-video-interpreting-services-now-available\" target=\"_blank\">Auslan interpreting services<\/a><\/p>\n\n\n\n<p><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/section>\n\n\n<style>.kadence-column19_49e7ef-df{max-width:100%;margin-left:auto;margin-right:auto;}.wp-block-kadence-column.kb-section-dir-horizontal:not(.kb-section-md-dir-vertical)>.kt-inside-inner-col>.kadence-column19_49e7ef-df{-webkit-flex:0 1 100%;flex:0 1 100%;max-width:unset;margin-left:unset;margin-right:unset;}.kadence-column19_49e7ef-df > .kt-inside-inner-col,.kadence-column19_49e7ef-df > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column19_49e7ef-df > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column19_49e7ef-df > .kt-inside-inner-col{flex-direction:column;}.kadence-column19_49e7ef-df > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column19_49e7ef-df > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column19_49e7ef-df{position:relative;}@media all and (min-width: 1025px){.wp-block-kadence-column.kb-section-dir-horizontal>.kt-inside-inner-col>.kadence-column19_49e7ef-df{-webkit-flex:0 1 100%;flex:0 1 100%;max-width:unset;margin-left:unset;margin-right:unset;}}@media all and (max-width: 1024px){.kadence-column19_49e7ef-df > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.wp-block-kadence-column.kb-section-sm-dir-vertical:not(.kb-section-sm-dir-horizontal):not(.kb-section-sm-dir-specificity)>.kt-inside-inner-col>.kadence-column19_49e7ef-df{max-width:100%;-webkit-flex:1;flex:1;margin-left:auto;margin-right:auto;}.kadence-column19_49e7ef-df > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<section class=\"wp-block-kadence-column kadence-column19_49e7ef-df inner-column-1 section-main section-main-dark\" id=\"faqs\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id19_eed984-3a > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id19_eed984-3a > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id19_eed984-3a > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id19_eed984-3a > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id19_eed984-3a > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id19_eed984-3a > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id19_eed984-3a alignnone container wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column19_d5e5bc-d0 > .kt-inside-inner-col,.kadence-column19_d5e5bc-d0 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column19_d5e5bc-d0 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column19_d5e5bc-d0 > .kt-inside-inner-col{flex-direction:column;}.kadence-column19_d5e5bc-d0 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column19_d5e5bc-d0 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column19_d5e5bc-d0{position:relative;}@media all and (max-width: 1024px){.kadence-column19_d5e5bc-d0 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column19_d5e5bc-d0 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column19_d5e5bc-d0 inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading19_593e9d-25, .wp-block-kadence-advancedheading.kt-adv-heading19_593e9d-25[data-kb-block=\"kb-adv-heading19_593e9d-25\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading19_593e9d-25 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading19_593e9d-25[data-kb-block=\"kb-adv-heading19_593e9d-25\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading19_593e9d-25 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading19_593e9d-25[data-kb-block=\"kb-adv-heading19_593e9d-25\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading19_593e9d-25 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading19_593e9d-25\">Frequently asked questions<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading19_0cc4ed-df, .wp-block-kadence-advancedheading.kt-adv-heading19_0cc4ed-df[data-kb-block=\"kb-adv-heading19_0cc4ed-df\"]{margin-top:120px;margin-bottom:60px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading19_0cc4ed-df mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading19_0cc4ed-df[data-kb-block=\"kb-adv-heading19_0cc4ed-df\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading19_0cc4ed-df img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading19_0cc4ed-df[data-kb-block=\"kb-adv-heading19_0cc4ed-df\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading19_0cc4ed-df, .wp-block-kadence-advancedheading.kt-adv-heading19_0cc4ed-df[data-kb-block=\"kb-adv-heading19_0cc4ed-df\"]{margin-top:80px;}}<\/style>\n<h3 class=\"kt-adv-heading19_0cc4ed-df wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading19_0cc4ed-df\">Common questions asked when your assessment has been booked<\/h3>\n\n\n<style>.kt-accordion-id19_8aa29c-3d .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:10px;}.kt-accordion-id19_8aa29c-3d .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;background:#ffffff;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id19_8aa29c-3d > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #eeeeee;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:#ffffff;font-size:18px;line-height:24px;color:#444444;padding-top:14px;padding-right:16px;padding-bottom:14px;padding-left:16px;}.kt-accordion-id19_8aa29c-3d:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_8aa29c-3d:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id19_8aa29c-3d:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id19_8aa29c-3d:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_8aa29c-3d:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}.kt-accordion-id19_8aa29c-3d > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id19_8aa29c-3d .kt-blocks-accordion-header:focus-visible{color:#444444;background:#ffffff;border-top:1px solid #d4d4d4;border-right:1px solid #d4d4d4;border-bottom:1px solid #d4d4d4;border-left:2px solid #d4d4d4;}.kt-accordion-id19_8aa29c-3d:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_8aa29c-3d:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id19_8aa29c-3d:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion--visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id19_8aa29c-3d:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id19_8aa29c-3d:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger, body:not(.hide-focus-outline) .kt-accordion-id19_8aa29c-3d:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id19_8aa29c-3d:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_8aa29c-3d:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id19_8aa29c-3d:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id19_8aa29c-3d:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}.kt-accordion-id19_8aa29c-3d .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id19_8aa29c-3d > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{color:#444444;background:#ffffff;border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #0e9cd1;}.kt-accordion-id19_8aa29c-3d:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_8aa29c-3d:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id19_8aa29c-3d:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id19_8aa29c-3d:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_8aa29c-3d:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}@media all and (max-width: 1024px){.kt-accordion-id19_8aa29c-3d .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;}}@media all and (max-width: 1024px){.kt-accordion-id19_8aa29c-3d > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #eeeeee;}}@media all and (max-width: 1024px){.kt-accordion-id19_8aa29c-3d > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id19_8aa29c-3d .kt-blocks-accordion-header:focus-visible{border-top:1px solid #d4d4d4;border-right:1px solid #d4d4d4;border-bottom:1px solid #d4d4d4;border-left:2px solid #d4d4d4;}}@media all and (max-width: 1024px){.kt-accordion-id19_8aa29c-3d .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id19_8aa29c-3d > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #0e9cd1;}}@media all and (max-width: 767px){.kt-accordion-id19_8aa29c-3d .kt-accordion-inner-wrap{display:block;}.kt-accordion-id19_8aa29c-3d .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:10px;}.kt-accordion-id19_8aa29c-3d .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;}.kt-accordion-id19_8aa29c-3d > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #eeeeee;}.kt-accordion-id19_8aa29c-3d > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id19_8aa29c-3d .kt-blocks-accordion-header:focus-visible{border-top:1px solid #d4d4d4;border-right:1px solid #d4d4d4;border-bottom:1px solid #d4d4d4;border-left:2px solid #d4d4d4;}.kt-accordion-id19_8aa29c-3d .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id19_8aa29c-3d > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #0e9cd1;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id19_8aa29c-3d kt-accordion-has-13-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane19_7949e4-db\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Who is APM Assessment Services<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>APM Assessment Services undertake My Aged Care Home Support Assessments on behalf of the Australian Government. Click here to read more about who we are.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane19_ff3aac-5c\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">What is the difference between a Home Support assessment by RAS and a Comprehensive Assessment by ACAT?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>A Home Support Assessment with a RAS (Regional Assessment Service) assessor is a strengths-based assessment for those people who only need a low level of support, on a short-term basis to stay independent at home. This type of support is provided through the Commonwealth Home Support Programme.&nbsp;\u200b<\/p>\n\n\n\n<p>A Comprehensive Assessment with an ACAT (Aged Care Assessment Team) assessor is for those people with greater or more complex care needs that require services on an ongoing basis.&nbsp;<\/p>\n\n\n\n<p>The types of support an ACAT can assess for you include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Home care packages<\/li>\n\n\n\n<li>Short-term care options (Residential Respite)\u200b<\/li>\n\n\n\n<li>Aged care homes\u200b<\/li>\n\n\n\n<li>Short Term Restorative Care\u200b<\/li>\n<\/ul>\n\n\n\n<p>The type of assessment you receive is based on the information you provided to My Aged Care when you initially contacted them.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane19_b9be21-74\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">What is a Home Care Package?\u200b<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Home Care Packages (HCP) are one of the ways that older Australians can access affordable care services to get some help at home.&nbsp;They are&nbsp;designed for those with more complex&nbsp;care needs that go beyond what the Commonwealth Home Support&nbsp;Programme&nbsp;can provide.\u200b<br><br>Home Care Packages could be an option if you need a coordinated approach to the delivery of your support at home because you require several services to meet your needs. Watch this video to learn more about Home Care Packages <a href=\"https:\/\/www.youtube.com\/watch?v=PQtsUgeLVWI\">https:\/\/www.youtube.com\/watch?v=PQtsUgeLVWI<\/a><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane19_2a3d6d-b8\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">What determines eligibility for a Home Care Package?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Eligibility for a Home Care Package is based on your care needs as determined through a more comprehensive assessment conducted by an Aged Care Assessment Team (ACAT) assessor. Home Care Packages are for those with greater or more complex care needs. If you need many care and support services on an ongoing basis, you could be eligible for a Home Care Package.\u200b If you are having a Home Support Assessment and the RAS assessor determines you will need higher levels of support, you will be referred on to ACAT.\u200b<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane19_f32b7f-d9\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">I want a Home Care Package \u2013 why am I having a Home Support Assessment (RAS) and not a Home Care Assessment (ACAT)?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>It has been determined at the time of screening when you contacted My Aged Care that the Commonwealth Home Support Program may be able to support your needs. If the RAS assessor determines you will need higher levels of support, you will be referred on to ACAT.\u200b<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane19_a9b6fc-c2\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Can I have someone with me?\u200b<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Yes. You never have to be alone in this process. You can choose for a family member, friend or carer to be with you during your assessment.\u200b<br>If you need a translator, your assessor can arrange one. Let them know that you need a translator when they call to book your assessment.\u200b<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-7 kt-pane19_59768a-f3\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Can my son\/daughter\/representative do the assessment on my behalf?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>An&nbsp;authorised&nbsp;representative&nbsp;(with <a href=\"https:\/\/www.publicadvocate.vic.gov.au\/your-rights\/enduring-power-of-attorney\" data-type=\"URL\" data-id=\"https:\/\/www.publicadvocate.vic.gov.au\/your-rights\/enduring-power-of-attorney\">Enduring Power of Attorne<\/a>y) can answer the assessment questions, however you do need to be present at this time for the&nbsp;\u200bassessor to observe your abilities.\u200b<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-8 kt-pane19_9aacb9-66\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">I\u00a0don\u2019t\u00a0want to go into residential care, will this assessment mean I may have to?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>No, the purpose of the assessment is to try and help you stay at home independently. The decision to enter residential aged care requires consent from either you or an authorised representative.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-9 kt-pane19_1c7a25-a5\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">My family are wanting me to have this assessment, but I\u00a0don\u2019t\u00a0feel I need it?\u200b<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>The assessment can only be booked and completed with your consent. <\/p>\n\n\n\n<p>Watch this <a href=\"https:\/\/www.youtube.com\/watch?v=ZiKdo7MZNS4\" data-type=\"URL\" data-id=\"https:\/\/www.youtube.com\/watch?v=ZiKdo7MZNS4\">video<\/a> to learn more about what to expect. During the assessment you will explore suitable supports available and whether you wish to take them up . The assessor will support you to make decisions that are right for you.<\/p>\n\n\n\n<p>Talk to your family member about why they want you to have the assessment and explain to them your thoughts. If you have concerns, the Older Persons Advocacy Network can help you and give you information about your rights. Advocates are available to all&nbsp;Australians seeking or receiving aged care services. This is a free&nbsp;service.&nbsp;\u200b<br>You can contact the National Aged Care Advocacy Line on&nbsp;<a href=\"tel:1800%20700%20600\">1800 700 600<\/a>&nbsp;(freecall) or visit the&nbsp;<a href=\"http:\/\/www.opan.com.au\/\">Older Persons Advocacy Network website<\/a>.\u200b<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-10 kt-pane19_befd46-52\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">My partner\/daughter\/son helps care for me at\u00a0home,\u00a0but\u00a0I am\u00a0concerned about how sustainable this is, what do I do?\u200b<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>A carer is a family member, partner or friend who provides regular and ongoing care and support without being paid. A carer may give care for a few hours a week or all day, every day, depending on&nbsp;the level of support needed.\u200b There is support available for them from the government and other organisations.<\/p>\n\n\n\n<p>It\u2019s&nbsp;important for carers to take some time to look after their own health and wellbeing because&nbsp;it will&nbsp;help them in their caring&nbsp;role.&nbsp;<a href=\"https:\/\/www.carergateway.gov.au\/\">Carer Gateway<\/a>&nbsp;provides carer specific in-person, phone, and online services and support nationally to help them in their caring&nbsp;role.\u200b<\/p>\n\n\n\n<p>Receiving a Home Care Support assessment could also assist in understanding your care needs to help you and them receive support, so you can stay independent at home.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-11 kt-pane19_5bd708-3f\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">What qualifications does the assessor have?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>All assessors have completed standard training and received a Statement of Attainment 2 (SOA2) for Home Support Assessments. They have a police clearance as well as a variety of relevant aged care credentials and special interests in aged care.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-12 kt-pane19_9bb71d-7d\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Is my assessor vaccinated?\u200b<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>All assessors attending face to face are vaccinated.&nbsp;\u200bThey will&nbsp;continue to ensure social distancing when in attendance and wear a mask unless it becomes a challenge with&nbsp;communication during the assessment.\u200b<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-13 kt-pane19_adc217-d5\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How do you access your My Aged Care account through your MyGov account?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Your My Aged Care online account contains important information about your assessment, services and interactions with My Aged Care. You can see what stages referrals are at, access your support plan and follow up service providers.&nbsp;<\/p>\n\n\n\n<p>Watch this video to learn how to set up and use your online account <a href=\"https:\/\/www.youtube.com\/watch?v=RDtYqtpLATA\">https:\/\/www.youtube.com\/watch?v=RDtYqtpLATA<\/a>\u200b<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading19_0ffdce-14, .wp-block-kadence-advancedheading.kt-adv-heading19_0ffdce-14[data-kb-block=\"kb-adv-heading19_0ffdce-14\"]{margin-top:120px;margin-bottom:60px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading19_0ffdce-14 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading19_0ffdce-14[data-kb-block=\"kb-adv-heading19_0ffdce-14\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading19_0ffdce-14 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading19_0ffdce-14[data-kb-block=\"kb-adv-heading19_0ffdce-14\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading19_0ffdce-14 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading19_0ffdce-14\">Common questions asked about how to prepare for an assessment<\/h3>\n\n\n<style>.kt-accordion-id19_1a7457-ba .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:10px;}.kt-accordion-id19_1a7457-ba .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;background:#ffffff;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id19_1a7457-ba > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #eeeeee;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:#ffffff;font-size:18px;line-height:24px;color:#444444;padding-top:14px;padding-right:16px;padding-bottom:14px;padding-left:16px;}.kt-accordion-id19_1a7457-ba:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_1a7457-ba:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id19_1a7457-ba:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id19_1a7457-ba:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_1a7457-ba:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}.kt-accordion-id19_1a7457-ba > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id19_1a7457-ba .kt-blocks-accordion-header:focus-visible{color:#444444;background:#ffffff;border-top:1px solid #d4d4d4;border-right:1px solid #d4d4d4;border-bottom:1px solid #d4d4d4;border-left:2px solid #d4d4d4;}.kt-accordion-id19_1a7457-ba:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_1a7457-ba:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id19_1a7457-ba:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion--visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id19_1a7457-ba:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id19_1a7457-ba:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger, body:not(.hide-focus-outline) .kt-accordion-id19_1a7457-ba:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id19_1a7457-ba:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_1a7457-ba:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id19_1a7457-ba:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id19_1a7457-ba:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}.kt-accordion-id19_1a7457-ba .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id19_1a7457-ba > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{color:#444444;background:#ffffff;border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #0e9cd1;}.kt-accordion-id19_1a7457-ba:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_1a7457-ba:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id19_1a7457-ba:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id19_1a7457-ba:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_1a7457-ba:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}@media all and (max-width: 1024px){.kt-accordion-id19_1a7457-ba .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;}}@media all and (max-width: 1024px){.kt-accordion-id19_1a7457-ba > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #eeeeee;}}@media all and (max-width: 1024px){.kt-accordion-id19_1a7457-ba > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id19_1a7457-ba .kt-blocks-accordion-header:focus-visible{border-top:1px solid #d4d4d4;border-right:1px solid #d4d4d4;border-bottom:1px solid #d4d4d4;border-left:2px solid #d4d4d4;}}@media all and (max-width: 1024px){.kt-accordion-id19_1a7457-ba .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id19_1a7457-ba > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #0e9cd1;}}@media all and (max-width: 767px){.kt-accordion-id19_1a7457-ba .kt-accordion-inner-wrap{display:block;}.kt-accordion-id19_1a7457-ba .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:10px;}.kt-accordion-id19_1a7457-ba .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;}.kt-accordion-id19_1a7457-ba > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #eeeeee;}.kt-accordion-id19_1a7457-ba > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id19_1a7457-ba .kt-blocks-accordion-header:focus-visible{border-top:1px solid #d4d4d4;border-right:1px solid #d4d4d4;border-bottom:1px solid #d4d4d4;border-left:2px solid #d4d4d4;}.kt-accordion-id19_1a7457-ba .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id19_1a7457-ba > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #0e9cd1;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id19_1a7457-ba kt-accordion-has-3-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane19_419287-e9\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">What do I need to do to prepare for the assessment?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>You will need to<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>have your Medicare card and one other form of ID proof &#8211; such as DVA card, driver&#8217;s license, healthcare card, or&nbsp;passport&nbsp;\u200b<\/li>\n\n\n\n<li>have a copy of any referrals from your&nbsp;doctor\u200b<\/li>\n\n\n\n<li>have contact details for your GP or other health&nbsp;professionals\u200b<\/li>\n\n\n\n<li>consider if&nbsp;you would&nbsp;like a support person&nbsp;present\u200b<\/li>\n\n\n\n<li>have information on any support you&nbsp;currently receive<\/li>\n\n\n\n<li>You will need to give verbal consent to proceed with your assessment. It\u2019s a good idea to familiarise yourself with this before your assessment\n<ul class=\"wp-block-list\">\n<li><sup>You can read the My Aged Care consent&nbsp;forms by clicking <a href=\"https:\/\/assessmentserv.wpengine.com\/wp-content\/uploads\/2022\/05\/Assessment-Services-RAS-Aged-Care-Assessment-Consent-Script-and-Form.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a> <\/sup>&nbsp;<\/li>\n\n\n\n<li><sup>You can listen to the Privacy Statement by clicking <a href=\"https:\/\/assessmentserv.wpengine.com\/wp-content\/uploads\/2022\/05\/Privacy-Feedback-and-Complaints-Large-Print-.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a><\/sup><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>If the assessor is visiting you at home, provide access to a table and chair for the assessor to sit at during the assessment<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane19_e77752-7a\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">I have chosen to have my assessment via telehealth what do I do?\u200b<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<ul class=\"wp-block-list\">\n<li>Prepare for your assessment in the same way you would for a face-to-face assessment<\/li>\n\n\n\n<li>Make sure your internet is working\u200b<\/li>\n\n\n\n<li>Set your device up somewhere where it will be comfortable to sit for an hour \u200b<\/li>\n\n\n\n<li>Ensure your device has plenty of charge or is plugged in\u200b<\/li>\n\n\n\n<li>The assessment will take place via video link using Microsoft Teams. It\u2019s a good idea to test your access including camera and sound before the assessment.<\/li>\n\n\n\n<li>An assessor will also call you before your assessment to ensure that you can access the video link \u200b<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane19_303c4c-b6\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">I am having my assessment via phone \u2013 what do I do?\u200b<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<ul class=\"wp-block-list\">\n<li>Prepare for your assessment in the same way you would for a&nbsp;face-to-face&nbsp;assessment<\/li>\n\n\n\n<li>Choose somewhere that will be comfortable to sit for an hour<\/li>\n\n\n\n<li>If you are using a mobile device, ensure your device has plenty of charge<\/li>\n<\/ul>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-19_a494ae-58 .kt-block-spacer{height:20px;}.wp-block-kadence-spacer.kt-block-spacer-19_a494ae-58 .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-19_a494ae-58\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n\n\n\n<p>If you are still unsure about anything, please contact APM Assessment Services on 1300 987 945<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading19_d2d0b8-7d, .wp-block-kadence-advancedheading.kt-adv-heading19_d2d0b8-7d[data-kb-block=\"kb-adv-heading19_d2d0b8-7d\"]{margin-top:120px;margin-bottom:60px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading19_d2d0b8-7d mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading19_d2d0b8-7d[data-kb-block=\"kb-adv-heading19_d2d0b8-7d\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading19_d2d0b8-7d img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading19_d2d0b8-7d[data-kb-block=\"kb-adv-heading19_d2d0b8-7d\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading19_d2d0b8-7d wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading19_d2d0b8-7d\">Common questions asked when your assessment has been completed<\/h3>\n\n\n<style>.kt-accordion-id19_c7d3fd-12 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:10px;}.kt-accordion-id19_c7d3fd-12 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;background:#ffffff;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id19_c7d3fd-12 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #eeeeee;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:#ffffff;font-size:18px;line-height:24px;color:#444444;padding-top:14px;padding-right:16px;padding-bottom:14px;padding-left:16px;}.kt-accordion-id19_c7d3fd-12:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_c7d3fd-12:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id19_c7d3fd-12:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id19_c7d3fd-12:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_c7d3fd-12:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}.kt-accordion-id19_c7d3fd-12 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id19_c7d3fd-12 .kt-blocks-accordion-header:focus-visible{color:#444444;background:#ffffff;border-top:1px solid #d4d4d4;border-right:1px solid #d4d4d4;border-bottom:1px solid #d4d4d4;border-left:2px solid #d4d4d4;}.kt-accordion-id19_c7d3fd-12:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_c7d3fd-12:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id19_c7d3fd-12:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion--visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id19_c7d3fd-12:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id19_c7d3fd-12:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger, body:not(.hide-focus-outline) .kt-accordion-id19_c7d3fd-12:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id19_c7d3fd-12:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_c7d3fd-12:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id19_c7d3fd-12:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id19_c7d3fd-12:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}.kt-accordion-id19_c7d3fd-12 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id19_c7d3fd-12 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{color:#444444;background:#ffffff;border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #0e9cd1;}.kt-accordion-id19_c7d3fd-12:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_c7d3fd-12:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id19_c7d3fd-12:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id19_c7d3fd-12:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_c7d3fd-12:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}@media all and (max-width: 1024px){.kt-accordion-id19_c7d3fd-12 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;}}@media all and (max-width: 1024px){.kt-accordion-id19_c7d3fd-12 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #eeeeee;}}@media all and (max-width: 1024px){.kt-accordion-id19_c7d3fd-12 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id19_c7d3fd-12 .kt-blocks-accordion-header:focus-visible{border-top:1px solid #d4d4d4;border-right:1px solid #d4d4d4;border-bottom:1px solid #d4d4d4;border-left:2px solid #d4d4d4;}}@media all and (max-width: 1024px){.kt-accordion-id19_c7d3fd-12 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id19_c7d3fd-12 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #0e9cd1;}}@media all and (max-width: 767px){.kt-accordion-id19_c7d3fd-12 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id19_c7d3fd-12 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:10px;}.kt-accordion-id19_c7d3fd-12 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;}.kt-accordion-id19_c7d3fd-12 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #eeeeee;}.kt-accordion-id19_c7d3fd-12 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id19_c7d3fd-12 .kt-blocks-accordion-header:focus-visible{border-top:1px solid #d4d4d4;border-right:1px solid #d4d4d4;border-bottom:1px solid #d4d4d4;border-left:2px solid #d4d4d4;}.kt-accordion-id19_c7d3fd-12 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id19_c7d3fd-12 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #0e9cd1;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id19_c7d3fd-12 kt-accordion-has-6-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane19_50013a-ca\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Following my assessment,\u00a0I am\u00a0eligible for Home Support Services, what does that mean?\u00a0\u00a0\u200b<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>If you are eligible for Home Support Services that means you have&nbsp;been assessed as eligible for government-funded services under the Commonwealth Home Support Programme. &nbsp;The Commonwealth Home Support&nbsp;Programme (CHSP) provides&nbsp;entry-level support services to help you live independently and safely in your home.&nbsp;\u200bIf you are eligible, your My Aged Care Home Support Plan will be available online through your MyGov account and you can start receiving support from service providers.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane19_51ee0c-1a\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How do I access my Support Plan and My Aged Care account online via my MyGov account?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Your My Aged Care online account is linked to within your MyGov account and contains important information about your assessment, services and interactions with My Aged Care. You can see what stages referrals are at, access your support plan and follow up service providers.<\/p>\n\n\n\n<p>Watch this video to learn how to set up and use your online account <a href=\"https:\/\/www.youtube.com\/watch?v=RDtYqtpLATA\">https:\/\/www.youtube.com\/watch?v=RDtYqtpLATA<\/a> or <a href=\"http:\/\/as.apm.net.au\/wp-content\/uploads\/2023\/01\/RAS-Assessments-How-to-access-My-Aged-Care-Plan-Guide-221102-1.pdf\" data-type=\"URL\" data-id=\"http:\/\/as.apm.net.au\/wp-content\/uploads\/2023\/01\/RAS-Assessments-How-to-access-My-Aged-Care-Plan-Guide-221102-1.pdf\">learn more here<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane19_737b02-4a\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Why would I be recommended for services through the Home Support\u00a0Program\u00a0and not receive a Home Care Package?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>If you only require low-level support to stay independent at home, you can access support through a Home Support Program.&nbsp;Home Care Packages are an option if you have more complex needs that require support on an ongoing basis and you need a more coordinated approach to the delivery of your help at home.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane19_649327-da\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">I have a concern about the assessment I had \u2013 who should I speak with?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>If you&nbsp;don\u2019t&nbsp;agree with the outcome of your assessment, you can contact APM Assessment Services on 1300 987 945.&nbsp;If you are not satisfied with our response, you&nbsp;can call My Aged Care on&nbsp;<a href=\"tel:1800%20200%20422\">1800 200 422<\/a>.\u200b<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane19_dc1093-aa\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How do I add new services if I change my mind after the assessor has left?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>You can contact APM Assessment Services on 1300 987 945 and ask to speak to your assessor. Your assessor will be able to add the new services&nbsp;or&nbsp;contact My Aged Care 1800 200 422 for a review of your support plan.&nbsp;\u200b<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane19_784db5-e1\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How do I find a Service Provider?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>You can find a service provider by accessing the My Aged Care&nbsp;<a href=\"https:\/\/www.myagedcare.gov.au\/\">https:\/\/www.myagedcare.gov.au\/<\/a>&nbsp;and use the&nbsp; \u201cfind a provider&nbsp;tool\u201d, you&nbsp;can search for service&nbsp;providers in your region, care type and services or contact My Aged Care Team &nbsp;on&nbsp;1800 200 422.&nbsp;\u200b<\/p>\n\n\n\n<p>Your call&nbsp;will be answered by a&nbsp;member of the My Aged Care who will be able to provide you information on service providers in your&nbsp;region, care type and&nbsp;services.\u200b<\/p>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-19_260972-51 .kt-block-spacer{height:20px;}.wp-block-kadence-spacer.kt-block-spacer-19_260972-51 .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-19_260972-51\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n\n\n\n<p>If you are still unsure about anything, please contact APM Assessment Services on 1300 987 945<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading19_07dad4-e8, .wp-block-kadence-advancedheading.kt-adv-heading19_07dad4-e8[data-kb-block=\"kb-adv-heading19_07dad4-e8\"]{margin-top:120px;margin-bottom:60px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading19_07dad4-e8 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading19_07dad4-e8[data-kb-block=\"kb-adv-heading19_07dad4-e8\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading19_07dad4-e8 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading19_07dad4-e8[data-kb-block=\"kb-adv-heading19_07dad4-e8\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading19_07dad4-e8 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading19_07dad4-e8\">Common questions asked about what happens after the assessment<\/h3>\n\n\n<style>.kt-accordion-id19_eace5f-58 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:10px;}.kt-accordion-id19_eace5f-58 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;background:#ffffff;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id19_eace5f-58 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #eeeeee;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:#ffffff;font-size:18px;line-height:24px;color:#444444;padding-top:14px;padding-right:16px;padding-bottom:14px;padding-left:16px;}.kt-accordion-id19_eace5f-58:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_eace5f-58:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id19_eace5f-58:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id19_eace5f-58:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_eace5f-58:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}.kt-accordion-id19_eace5f-58 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id19_eace5f-58 .kt-blocks-accordion-header:focus-visible{color:#444444;background:#ffffff;border-top:1px solid #d4d4d4;border-right:1px solid #d4d4d4;border-bottom:1px solid #d4d4d4;border-left:2px solid #d4d4d4;}.kt-accordion-id19_eace5f-58:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_eace5f-58:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id19_eace5f-58:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion--visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id19_eace5f-58:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id19_eace5f-58:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger, body:not(.hide-focus-outline) .kt-accordion-id19_eace5f-58:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id19_eace5f-58:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_eace5f-58:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id19_eace5f-58:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id19_eace5f-58:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}.kt-accordion-id19_eace5f-58 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id19_eace5f-58 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{color:#444444;background:#ffffff;border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #0e9cd1;}.kt-accordion-id19_eace5f-58:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_eace5f-58:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id19_eace5f-58:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id19_eace5f-58:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id19_eace5f-58:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}@media all and (max-width: 1024px){.kt-accordion-id19_eace5f-58 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;}}@media all and (max-width: 1024px){.kt-accordion-id19_eace5f-58 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #eeeeee;}}@media all and (max-width: 1024px){.kt-accordion-id19_eace5f-58 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id19_eace5f-58 .kt-blocks-accordion-header:focus-visible{border-top:1px solid #d4d4d4;border-right:1px solid #d4d4d4;border-bottom:1px solid #d4d4d4;border-left:2px solid #d4d4d4;}}@media all and (max-width: 1024px){.kt-accordion-id19_eace5f-58 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id19_eace5f-58 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #0e9cd1;}}@media all and (max-width: 767px){.kt-accordion-id19_eace5f-58 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id19_eace5f-58 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:10px;}.kt-accordion-id19_eace5f-58 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;}.kt-accordion-id19_eace5f-58 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #eeeeee;}.kt-accordion-id19_eace5f-58 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id19_eace5f-58 .kt-blocks-accordion-header:focus-visible{border-top:1px solid #d4d4d4;border-right:1px solid #d4d4d4;border-bottom:1px solid #d4d4d4;border-left:2px solid #d4d4d4;}.kt-accordion-id19_eace5f-58 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id19_eace5f-58 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #0e9cd1;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id19_eace5f-58 kt-accordion-has-9-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane19_7d87d4-db\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">My assessor made referrals to the Service Providers I selected, but I have not\u00a0heard from them \u2013 what do I do?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Your assessor will leave contact details of the provider&nbsp;you have&nbsp;chosen, or&nbsp;you will&nbsp;be able to view your chosen service providers contact details on your support plan which can be access through your My Gov account. You can phone the service provider direct to discuss your referral\u200b.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane19_bd5714-08\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">When should I call the Service Provider?\u200b<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<ul class=\"wp-block-list\">\n<li>If&nbsp;you have&nbsp;not heard from the Service Provider within 2 weeks from your assessment. Their number is on the very bottom of your Support&nbsp;Plan&nbsp;or the assessor may also have provided it to you at the time of&nbsp;assessment.\u200b<\/li>\n\n\n\n<li>If you want to talk about the&nbsp;services you are&nbsp;currently&nbsp;receiving\u200b<\/li>\n\n\n\n<li>If&nbsp;you are&nbsp;going on holidays or into hospital and need to pause services.\u200b<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane19_0072f0-25\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">My referral has been rejected by a Service Provider \u2013 what do I do?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>If your referral has been rejected by the Service Provider and you still want this support you may need a referral code to call other providers, this can be obtained&nbsp;by calling My Aged Care or&nbsp;you can find an alternative service provider by viewing the My Aged Care website and using the &#8220;Find a service provider\u201d tool&nbsp;\u200b<a href=\"https:\/\/www.myagedcare.gov.au\/find-a-provider\/\">https:\/\/www.myagedcare.gov.au\/find-a-provider\/<\/a>\u200b<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane19_958310-80\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">I have a concern about a Service Provider \u2013 who do I speak to?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>You have the right to make a&nbsp;complaint or raise a concern about any aspect of your care and the services you receive.&nbsp;&nbsp;In the first instance&nbsp;it is&nbsp;a good idea&nbsp;to speak to the service provider&nbsp;directly or you can call My Aged Care on 1800 200 422.&nbsp; If&nbsp;you\u2019re&nbsp;not satisfied with your service&nbsp;provider\u2019s&nbsp;response, you can make a complaint to the&nbsp;<a href=\"https:\/\/www.agedcarequality.gov.au\/\">Aged Care Quality and Safety Commission<\/a>&nbsp;online or by calling&nbsp;<a href=\"tel:1800%20951%20822\">1800 951 822<\/a>. &nbsp;&nbsp;\u200b<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane19_35bb8c-2d\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">I have a referral code \u2013 I\u00a0can\u2019t remember how\u00a0to use it. What do I\u00a0do?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>A referral code&nbsp;is&nbsp;your&nbsp;unique&nbsp;reference&nbsp;number for<strong>&nbsp;<\/strong>receiving&nbsp;services. Your assessor&nbsp;will give you one referral&nbsp;code for each&nbsp;service&nbsp;you&#8217;re&nbsp;eligible for.&nbsp;This&nbsp;information will be&nbsp;included in your Home&nbsp;Support Plan. &nbsp;If you lose&nbsp;your code, you&nbsp;can log in&nbsp;to your My Aged Care&nbsp;Online Account to see&nbsp;it or&nbsp;it will&nbsp;be printed on&nbsp;the bottom of the hard copy of your Home Support Plan provided to you.<\/p>\n\n\n\n<p>You can then contact a&nbsp;service provider, give&nbsp;them&nbsp;the&nbsp;referral code(s),&nbsp;which they then use&nbsp;to accept&nbsp;the referral and start&nbsp;organising services for&nbsp;you.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane19_b36cd3-7f\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">What do I do in the future if my care needs change?\u00a0\u200b<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>You can call My Aged Care on 1800 200 422 to request a reassessment.&nbsp; Depending on the services and needs you have your&nbsp;current provider may be able to do this for you.&nbsp;&nbsp;\u200b<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-7 kt-pane19_1b83a2-9f\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">When should I contact My Aged Care?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>You should contact My Aged Care:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If your referral has been rejected by the Service Provider and you still want this support you may need a referral code to call other providers, this can be obtained&nbsp;by calling My Aged Care or&nbsp;You can find an alternative service provider by viewing my aged care website the &#8220;find a service provider tool&#8221;&nbsp;\u200b<a href=\"https:\/\/www.myagedcare.gov.au\/find-a-provider\/\">https:\/\/www.myagedcare.gov.au\/find-a-provider\/<\/a>\u200b<\/li>\n\n\n\n<li>If you have a change in circumstances that have impacted your ability to live at home&nbsp;independently.\u200b<\/li>\n\n\n\n<li>If you want to change your Service&nbsp;Provider\u200b<\/li>\n\n\n\n<li>If you want to add a new service for&nbsp;support\u200b<\/li>\n<\/ul>\n\n\n\n<p>You can contact My Aged Care on 1800 200 422 (Freecall) Mon \u2013 Fri &#8211; 8am \u2013 8pm, Sat \u2013 10am \u2013 2 pm.&nbsp;\u200b<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-8 kt-pane19_0694a7-d4\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">When should I contact an Aged Care Navigator?\u00a0<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>An Aged Care Navigator is a free, independent and confidential service to older people, families and carers to make it easier to connect, understand and navigate&nbsp;the aged care system.&nbsp;<\/p>\n\n\n\n<p>An aged care navigator can assist with accessing age services; customer rights and responsibilities; registering with My Aged Care and&nbsp;understanding how the system works; the supports available in your area; how to compare services, other options if&nbsp;you are&nbsp;on a waiting list for services and much&nbsp;more.\u200b<\/p>\n\n\n\n<p>You should I contact an Aged Care Navigator:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If&nbsp;you are&nbsp;completely confused or worried about what to do next?\u200b<\/li>\n\n\n\n<li>If you feel vulnerable\u200b<\/li>\n\n\n\n<li>If&nbsp;you are&nbsp;struggling to manage day to day tasks\u200b<\/li>\n\n\n\n<li>If&nbsp;you are&nbsp;at risk of not being able to stay at home\u200b<\/li>\n<\/ul>\n\n\n\n<p><a href=\"https:\/\/www.cota.org.au\/information\/aged-care-navigators\/find-my-local-aged-care-navigator\/\u200b\">Click here to find an aged care navigator<\/a><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-9 kt-pane19_5acdd7-c0\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">When should I call APM Assessment Services and how do I contact them?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<ul class=\"wp-block-list\">\n<li>If&nbsp;you have&nbsp;been contacted by APM Assessment Services and need to speak to us again regarding your appointment&nbsp;<\/li>\n\n\n\n<li>If&nbsp;you are&nbsp;unhappy with your assessment our quality advisor\/ officer will help&nbsp;you.\u200b<\/li>\n\n\n\n<li>If you need to add important information to your&nbsp;assessment\u200b<\/li>\n<\/ul>\n\n\n\n<p>You can contact APM Assessment Services on 1300 987 945<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/section>\n\n\n<style>.kadence-column19_8cefd1-a7{max-width:100%;margin-left:auto;margin-right:auto;}.wp-block-kadence-column.kb-section-dir-horizontal:not(.kb-section-md-dir-vertical)>.kt-inside-inner-col>.kadence-column19_8cefd1-a7{-webkit-flex:0 1 100%;flex:0 1 100%;max-width:unset;margin-left:unset;margin-right:unset;}.kadence-column19_8cefd1-a7 > .kt-inside-inner-col,.kadence-column19_8cefd1-a7 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column19_8cefd1-a7 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column19_8cefd1-a7 > .kt-inside-inner-col{flex-direction:column;}.kadence-column19_8cefd1-a7 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column19_8cefd1-a7 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column19_8cefd1-a7{position:relative;}@media all and (min-width: 1025px){.wp-block-kadence-column.kb-section-dir-horizontal>.kt-inside-inner-col>.kadence-column19_8cefd1-a7{-webkit-flex:0 1 100%;flex:0 1 100%;max-width:unset;margin-left:unset;margin-right:unset;}}@media all and (max-width: 1024px){.kadence-column19_8cefd1-a7 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.wp-block-kadence-column.kb-section-sm-dir-vertical:not(.kb-section-sm-dir-horizontal):not(.kb-section-sm-dir-specificity)>.kt-inside-inner-col>.kadence-column19_8cefd1-a7{max-width:100%;-webkit-flex:1;flex:1;margin-left:auto;margin-right:auto;}.kadence-column19_8cefd1-a7 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<section class=\"wp-block-kadence-column kadence-column19_8cefd1-a7 inner-column-1 section-main section-about-apm\" id=\"aboutApm\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id19_80cf74-03 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id19_80cf74-03 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id19_80cf74-03 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id19_80cf74-03 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id19_80cf74-03 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id19_80cf74-03 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id19_80cf74-03 alignnone container wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column19_6e5ed3-93 > .kt-inside-inner-col,.kadence-column19_6e5ed3-93 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column19_6e5ed3-93 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column19_6e5ed3-93 > .kt-inside-inner-col{flex-direction:column;}.kadence-column19_6e5ed3-93 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column19_6e5ed3-93 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column19_6e5ed3-93{position:relative;}@media all and (max-width: 1024px){.kadence-column19_6e5ed3-93 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column19_6e5ed3-93 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column19_6e5ed3-93 inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading19_8f9e9b-d5, .wp-block-kadence-advancedheading.kt-adv-heading19_8f9e9b-d5[data-kb-block=\"kb-adv-heading19_8f9e9b-d5\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading19_8f9e9b-d5 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading19_8f9e9b-d5[data-kb-block=\"kb-adv-heading19_8f9e9b-d5\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading19_8f9e9b-d5 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading19_8f9e9b-d5[data-kb-block=\"kb-adv-heading19_8f9e9b-d5\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading19_8f9e9b-d5 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading19_8f9e9b-d5\">About APM Assessment Services<\/h2>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<div class=\"wp-block-image size-full about-apm-image\">\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"614\" src=\"https:\/\/as.apm.net.au\/wp-content\/uploads\/2023\/03\/Untitled-design-4.jpg\" alt=\"\" class=\"wp-image-918\" srcset=\"https:\/\/as.apm.net.au\/wp-content\/uploads\/2023\/03\/Untitled-design-4.jpg 2560w, https:\/\/as.apm.net.au\/wp-content\/uploads\/2023\/03\/Untitled-design-4-300x72.jpg 300w, https:\/\/as.apm.net.au\/wp-content\/uploads\/2023\/03\/Untitled-design-4-1024x246.jpg 1024w, https:\/\/as.apm.net.au\/wp-content\/uploads\/2023\/03\/Untitled-design-4-768x184.jpg 768w, https:\/\/as.apm.net.au\/wp-content\/uploads\/2023\/03\/Untitled-design-4-1536x368.jpg 1536w, https:\/\/as.apm.net.au\/wp-content\/uploads\/2023\/03\/Untitled-design-4-2048x491.jpg 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n\n<style>.kb-row-layout-id19_a8650b-17 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id19_a8650b-17 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id19_a8650b-17 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id19_a8650b-17 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id19_a8650b-17 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id19_a8650b-17 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id19_a8650b-17 alignnone container wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column19_44b24b-e7 > .kt-inside-inner-col,.kadence-column19_44b24b-e7 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column19_44b24b-e7 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column19_44b24b-e7 > .kt-inside-inner-col{flex-direction:column;}.kadence-column19_44b24b-e7 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column19_44b24b-e7 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column19_44b24b-e7{position:relative;}@media all and (max-width: 1024px){.kadence-column19_44b24b-e7 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column19_44b24b-e7 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column19_44b24b-e7 inner-column-1\"><div class=\"kt-inside-inner-col\">\n<p class=\"p-lead\">The APM Group operates in the human services industry and is focused on providing services that enhance an individual\u2019s employability, independence, health and wellbeing, and social participation in their community.<\/p>\n\n\n\n<p>For people with injury, illness or disability, as well as children and the elderly, the unemployed and those facing hardship or harm, our teams make a positive and lasting social impact every day.<br><br>We are more than 9000 people, across 11 countries with a global purpose \u2013 to enable better lives.<br><br>Part of the APM Group, APM Assessment Services undertake My Aged Care Home Support Assessments on behalf of the Australian Government to support you to remain independent in your home.<br><br><a rel=\"noreferrer noopener\" href=\"https:\/\/apm.net.au\/aged-care\" target=\"_blank\">Learn more here.<\/a><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><em>The APM Group has no paid affiliation with any of the organisations listed on this page and we take no responsibility for the content included on their websites.&nbsp; However, you may find some of their resources helpful to you.<\/em><\/p>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/section>\n\n\n<style>.kadence-column19_423669-cc > .kt-inside-inner-col,.kadence-column19_423669-cc > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column19_423669-cc > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column19_423669-cc > .kt-inside-inner-col{flex-direction:column;}.kadence-column19_423669-cc > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column19_423669-cc > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column19_423669-cc{position:relative;}@media all and (max-width: 1024px){.kadence-column19_423669-cc > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column19_423669-cc > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<footer class=\"wp-block-kadence-column kadence-column19_423669-cc inner-column-1 section-main section-footer\" id=\"footer\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id19_296284-e2 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id19_296284-e2 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id19_296284-e2 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:100%;margin-left:auto;margin-right:auto;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id19_296284-e2 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id19_296284-e2 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id19_296284-e2 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id19_296284-e2 alignnone container-full wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column19_7a0f25-ad > .kt-inside-inner-col,.kadence-column19_7a0f25-ad > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column19_7a0f25-ad > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column19_7a0f25-ad > .kt-inside-inner-col{flex-direction:column;}.kadence-column19_7a0f25-ad > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column19_7a0f25-ad > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column19_7a0f25-ad{position:relative;}@media all and (max-width: 1024px){.kadence-column19_7a0f25-ad > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column19_7a0f25-ad > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column19_7a0f25-ad inner-column-1\"><div class=\"kt-inside-inner-col\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large footer-desktop-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"84\" height=\"51\" src=\"https:\/\/assessmentserv.wpengine.com\/wp-content\/uploads\/2022\/05\/apm-logo-white.svg\" alt=\"\" class=\"wp-image-28\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\"><style>.wp-block-kadence-advancedheading.kt-adv-heading19_b965ac-77, .wp-block-kadence-advancedheading.kt-adv-heading19_b965ac-77[data-kb-block=\"kb-adv-heading19_b965ac-77\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading19_b965ac-77 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading19_b965ac-77[data-kb-block=\"kb-adv-heading19_b965ac-77\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading19_b965ac-77 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading19_b965ac-77[data-kb-block=\"kb-adv-heading19_b965ac-77\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h5 class=\"kt-adv-heading19_b965ac-77 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading19_b965ac-77\">Quick links<\/h5>\n\n\n\n<p><a href=\"?step=bookingConfirmed\">Booking Confirmed<\/a><\/p>\n<p><a href=\"?step=preparingForAssessment\">Preparing for Assessment<\/a><\/p>\n<p><a href=\"?step=assessmentCompleted\">Assessment Completed<\/a><\/p>\n<p><a href=\"?step=afterYourAssessment\">After Assessment<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\"><style>.wp-block-kadence-advancedheading.kt-adv-heading19_1648a4-2f, .wp-block-kadence-advancedheading.kt-adv-heading19_1648a4-2f[data-kb-block=\"kb-adv-heading19_1648a4-2f\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading19_1648a4-2f mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading19_1648a4-2f[data-kb-block=\"kb-adv-heading19_1648a4-2f\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading19_1648a4-2f img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading19_1648a4-2f[data-kb-block=\"kb-adv-heading19_1648a4-2f\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h5 class=\"kt-adv-heading19_1648a4-2f wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading19_1648a4-2f\">Popular content<\/h5>\n\n\n\n<p><a href=\"#faqs\">FAQs<\/a><\/p>\n<p><a href=\"#resources\">Resources<\/a><\/p>\n<p><a href=\"#aboutApm\">About APM<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\"><style>.wp-block-kadence-advancedheading.kt-adv-heading19_81f2bb-29, .wp-block-kadence-advancedheading.kt-adv-heading19_81f2bb-29[data-kb-block=\"kb-adv-heading19_81f2bb-29\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading19_81f2bb-29 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading19_81f2bb-29[data-kb-block=\"kb-adv-heading19_81f2bb-29\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading19_81f2bb-29 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading19_81f2bb-29[data-kb-block=\"kb-adv-heading19_81f2bb-29\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h5 class=\"kt-adv-heading19_81f2bb-29 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading19_81f2bb-29\">Connect with us<\/h5>\n\n\n\n<p><a href=\"mailto:acasc@apm.net.au\"><span data-olk-copy-source=\"MessageBody\">acasc@apm.net.au<\/span><\/a><\/p>\n<p>Call 1300 414 252<\/p>\n\n\n\n<figure class=\"wp-block-image size-large footer-mobile-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"84\" height=\"51\" src=\"https:\/\/assessmentserv.wpengine.com\/wp-content\/uploads\/2022\/05\/apm-logo-white.svg\" alt=\"\" class=\"wp-image-28\"\/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/footer>\n","protected":false},"excerpt":{"rendered":"<p>Your Home Support Assessment Your guide to each step of the assessment process. Booking confirmed You&#8217;ve been booked for an assessment. Let&#8217;s get started You\u2019ve been booked for a My Aged Care Home Support Assessment with APM Assessment Services. My Aged Care Home Support Assessments are performed by the Regional Assessment Service and is also [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/as.apm.net.au\/index.php?rest_route=\/wp\/v2\/pages\/19","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/as.apm.net.au\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/as.apm.net.au\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/as.apm.net.au\/index.php?rest_route=\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/as.apm.net.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=19"}],"version-history":[{"count":0,"href":"https:\/\/as.apm.net.au\/index.php?rest_route=\/wp\/v2\/pages\/19\/revisions"}],"wp:attachment":[{"href":"https:\/\/as.apm.net.au\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=19"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}